Bahaa eldin mohamed hegazy

Senior (Online Trading Officer)Full Time

• Job Details:Support contact center and Customer Relations queues in the following:  Place buy and sell orders in market.  Inform clients of tender offers, IPOs, capital increase, Delisting.  Fulfil clients’ inquiries regarding market updates by reading the fundamental and technical analysis Reports and keeping up-to-date with market news on a daily basis.  Troubleshoot and resolve clients’ problems, issues and complaints on the system, and identify rejected orders errors for clients. Escalate any other complaints to the Compliance department for further action.  Handle clients’ inquires/issues regarding the online trading system (username and password creation Login issues, trade, edit orders, check portfolio, and review technical analysis and market news.  Perform new clients’ engagement calls (explain different products and services).  Ensure that all e-mails and clients’ request are handled in a timely manner.  Handle clients’ inquires about Price inquires/issues with the deposits and withdrawals, Cash, FX and Bookkeeping requests.  Inform prospective clients with required documents for new accounts opening.  Stay up-to-date with EFSA and Corporate Actions rules and regulations.