profile-img

Bahaa ELDain Sarwat Abd ELAzez

Terminal Operations Supervisor at Vivo

Giza, Giza, Egypt

Work Experience

  • Terminal Operations SupervisorFull Time

    Vivo

    Nov 2021 - Present -3 yrs, 10 months

    Egypt , Qena

    • Job Details:• Plan and implement an effective training curriculum. • Create training programs to address skill gaps in employees. • Conducting interviews and filtering candidates for open positions. • Provide more market support to the sales team in order to increase sales volume.
  • HR RecruiterFull Time

    Happy Vision

    Aug 2018 - Feb 2019 -6 months

    Egypt , Giza

    • Job Details:• Advertise job openings on company’s careers page, social media, job boards and internally. • Provide shortlists of qualified candidates to hiring managers. • Send job offer emails and answer queries about compensation and benefits. • Collaborate with managers to identify future hiring needs. • Act as a consultant to new hires and help them onboard.
  • Account AdvisorFull Time

    Raya Contact center

    Oct 2017 - May 2018 -7 months

    Egypt , Red Sea

    • Job Details:• Work to assure the level of service offered to the customers. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Acknowledging and resolving customer complaints. • Ensure customer satisfaction and provide professional customer support.
  • Customer serviceFull Time

    Exceed

    Aug 2016 - May 2017 -9 months

    Egypt , Qena

    • Job Details:• Manage large amounts of incoming phone calls. • Provide accurate, valid and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Education

    • College Diploma in Human Resources

      Cairo University (CU)

      Jan 2018 - Jan 2019 - 1 Year

    • Masters in Administrative Law in Law

      assuite

      Jan 2016 - Jan 2018 - 2 yr

    • Bachelor of Law in Law

      South Valley University (SVU)

      Jan 2012 - Jan 2016 - 4 yr

    • High School - Thanaweya Amma

      El Shahid Abd ElMoneim Ryad

      Jan 2012 

    Skills

    • Work under pressure
    • Time Management
    • Self motivation
    • Leadership
    • organization
    • Team work
    • Communication
    • Analytical skill

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Human Resources

      Resale Training Center·2018
    • ICDL

      Pharaohs center·2013
    • Human Development

      Olympics Academy·2013
    Share this Profile