Bahaa Lotfy Ragab

Head Of OperationsFull Time

• Job Details:• Lead cross-functional teams to streamline operational processes, enhancing workflow efficiency. • Identify issues and solutions to eliminate backlog and maximize workflows. • Implement quality control procedures, significantly reducing errors and defects. • Enhance customer satisfaction through operational excellence and service improvements. • Review operations regularly to identify and capitalize on opportunities to eliminate waste. • Coordinate logistics operations, optimizing distribution routes and schedules. • Design new processes to improve quality and increase productivity. • Analyze all transactions across all contracted vendors and merchants. • Work closely with developers to enhance all systems and platforms, following up bugs to ensure all functions are working smoothly. • Prepare and reconcile financial and operational records across all projects. • Maintain financial and administrative controls, track funds accurately.

Operations Team LeaderFull Time

• Job Details:• Manage the onboarding and deployment process. • Assist upper management in developing long-term strategic plans for continued growth and success. • Manage staff schedules, assignments, and workload distribution for optimal productivity. • Resolve operational issues promptly to minimize impact on services. • Support business operations by preparing and processing the required documentation. • Develop training programs to elevate team performance and skills. • Handle large and complex data to analyze business operations and needs. • Collaborate with senior management to align operations with corporate goals. • Implement staff training programs. • Identify issues and solutions to eliminate backlog and maximize workflows.

Senior Account ManagerFull Time

• Job Details:• Manage a portfolio of corporate clients to provide several fintech services. • Set clear and specific steps for the activation process for all companies. • Prepare an agreement with contact persons about the activation cycle for each corporation by coordinating with the sales department. • Prepare final reports and requirements to create companies' profiles on the system by coordinating with the Tech team. • Enhance and monitor users’ activation progress by working on daily tasks. • Following up with the key contact person for each company to speed up the activation cycle. • Prepare clients monthly reports including active lists and several indicators. • Assign several tasks to the onboarding team and tele sales team. • Manage all cancellation requests received by clients and perform the required action on the system. • Coordinate with the operation department to send the outstanding balance for each cancellation. • Work on monthly and weekly tasks to monitor the overview performance for the department. • Conduct weekly meetings to discuss the weakness points if any and suggest any ideas to enhance and improve the performance. • Resolve complex client issues, ensuring minimal disruption to business operations.