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Bahaa El greatly

Customer Service Manager and Consumer Electronics Maintenance Operations Manager at Samsung Premium Customer Service Plaza

Smouha, Alexandria, Egypt

Work Experience

  • Customer Service Manager and Consumer Electronics Maintenance Operations ManagerFull Time

    Samsung Premium Customer Service Plaza

    Feb 2015 - Present -10 yrs, 5 months

    Egypt , Alexandria

    • Job Details:Dedicated customer service manager with extensive experience in “big box” retail and maintenance service settings. Consistently achieve high-record customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations

    • Education

    • Bachelor's Degree in Bachelor of Commerce

      Tanta University

      Jan 2007 

    • Bachelor's Degree in Accounting

      Tanta University

      Jan 2003 - Jan 2007 - 4 yr

    • High School - Thanaweya Amma

      Moustafa Kamel

      Jan 2002 

    Achievements

    • Best Branch for the last 16 Month all over Egypt • 4th branch all over the MENA Region • Best employee 9 times from Samsung Egypt • Employee of the year Two times

    Skills

    • Leading otheres
    • Problem Solving
    • Soft Skills
    • Time Management
    • Goal Oriented Focus
    • Empathy

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • French

      Beginner

    Training & Certifications

    • WOW Your Customer

      Wellness Associate·2017

    • Soft Skills

      Peak Center·2016

    • Customer Service Excellence

      Samsung·2015
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