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Bahaa Ahmed Ayad

CXX insights and analytics lead at Vodafone Egypt

Shubra, Cairo, Egypt

Work Experience

  • Customer Excellence LeadFull Time

    Si-ware Systems

    Feb 2024 - Present -1 yr, 5 months

    Egypt

    • CXX insights and analytics leadFull Time

      Vodafone Egypt

      Mar 2021 - Present -4 yrs, 4 months

      Egypt , Cairo

      • Job Details:Responsible for delivering professional customer experience by handling complaints and providing KPIs analysis for all agents to ensure compliance to the correct company policies.

    • Sales EngineerFull Time

      Shira Group

      Jun 2019 - Nov 2020 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:Worked in landscape equipment and maintenance, creating new leads by setting visits with potential clients through agriculture Exhibitions and Seminars as well as cold calls and maintaining the good relationship with existing customers

    • Research EngineerFull Time

      Cairo University

      Jul 2016 - Jul 2017 -1 yr

      Egypt , Cairo

      • Job Details:Research and invented a way to use waist plastic to produce combustible oil and gas generated from the raw materials of plastic.

      • Education

      • BA in Mechanical engineering

        Cairo University (CU)

        Jan 2013 - Jan 2017 - 4 yr

      • High School - Thanaweya Amma

        Abulrahman addakhil

        Jan 2013 

      Achievements

      BA at mechanical power engineering department . training certificate at arabs contractors . English at wall street institute . military service certificate .

      Skills

      • Technical Presentations
      • Communication skills
      • Sales
      • Customer Support
      • Data Analysis
      • Business Development
      • Marketing
      • Content Creation

      Languages

      • English

        Fluent

      • Arabic

        Fluent

      Training & Certifications

      • Mechanical engineering

        Arab contractors osman ahmed osman·2016
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