
Bahaaeldeen Abdelshakour
Aviation Security Coordinator at Nesma Airlines
Nasr City, Cairo, EgyptWork Experience
Senior Aviation Security CoordinatorFull Time
- Job Details:- Screening supervision and control - Random check of hand Baggage - Baggage guarding and escorting to Aircraft - Catering check and guarding to Aircraft - Safeguarding all Loads during offloading and Loading of Aircraft - Security Access Control and Monitoring to Aircraft - Baggage sealing at check-in Area, and monitoring at sorting area - Arranging for K9 Unit Sniffing Dogs for Baggage in Sorting and Makeup Areas
InvigilatorPart Time
- Job Details:- Actively monitor candidates during tests to make sure that there is no violation of test conditions. - Ensure that candidates have a positive and consistent test day experience and a positive image of the British Council. - Ensure all material is accounted for and handed over securely to the supervisor. - Complete and maintain accurate records of exam assignments. - Complete all reports, logs and claims accurately as required by British Council Examinations Services. - Report any incidents, emergencies or breaches of security to the appropriate test day supervisor. - Work with the test day supervisor to promote and ensure the well-being of candidates at all time. In case of emergencies, follow correct procedures. - Ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. - Accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration. - Accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day. - Enable good customer flow by giving candidates clear direction and answering their inquiries. - Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings. - Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements. - Ensure special arrangements are provided as required. - Additional duties in line with the role may be required.
Customer Service ClerkFull Time
Dar Elshefa hospital
Dec 2018 - Apr 2021 -2 yrs, 4 months
Egypt , Sohag
- Job Details:- Greet and welcome guests as soon as they arrive at the front desk. - Managing incoming calls and customers' reservations. - Respond promptly to customer inquiries. - Dealing directly with customers either by telephone or face to face. - Handle and resolve customer complaints. - Maintain Customer Focus. - Maintain Client Relationship management. - Record details of inquiries, comments and complaints. - Record details of actions taken. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service process. - Updating the clients with the foundation of new services and campaign. - Maintain a positive and professional attitude toward customers. - Follow communication procedures and policies. - Perform filing operation by arranging documents in designated folders. - Ensure all drafts, emails, and telegraphic transfers are covered on the day of instruction. - Ensure excellent customer service through assisting coworkers on the counter in customer service and fulfilling the requirements of counter customers through invoice payment. - Direct requests and unresolved issues to the designated resource. - Analyze the department’s financial information “Shift Closure” with the accounting department on daily basis. - Assists staff in completing workload assignments (If necessary). - Carry out all tasks as reasonably requested by the foundation and Branch Manager.
Education
Diploma in Auditing and taxes
Assiut University (AUN)Jan 2020 - Jan 2021 - 1 Year
College Diploma in Audit
Assiut University (AUN)Jan 2020 - Jan 2021 - 1 Year
BA in Commerce
Sohag UniversityJan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
pilot mohammed kamelJan 2014
Activities
Ceo at Mobadroon Sohag
Volunteering
Oct 2015 - Feb 2018 -2 yrs, 4 months
Skills
- Sales
- Scheduling
- Customer Service
- Treasury Accounting
- English
- Commerce
- Communication skills
- Computer Skills
- Client Support
- Business English
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Bank and stock exchange
Assuit university·2017Work in banks and stock exchange
Assut university·2017