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Bahaaeldeen Abdelshakour

Aviation Security Coordinator at Nesma Airlines

Nasr City, Cairo, Egypt

Work Experience

  • Aviation Security CoordinatorFull Time

    Nesma Airlines

    May 2024 - Present -1 yr, 2 months

    Egypt , Cairo

    • Senior Aviation Security CoordinatorFull Time

      Link Aero Trading Agency

      Jul 2022 - May 2024 -1 yr, 10 months

      Egypt , Sohag

      • Job Details:- Screening supervision and control - Random check of hand Baggage - Baggage guarding and escorting to Aircraft - Catering check and guarding to Aircraft - Safeguarding all Loads during offloading and Loading of Aircraft - Security Access Control and Monitoring to Aircraft - Baggage sealing at check-in Area, and monitoring at sorting area - Arranging for K9 Unit Sniffing Dogs for Baggage in Sorting and Makeup Areas
    • InvigilatorPart Time

      British Council Egypt

      Apr 2022 - Apr 2024 -2 yrs

      Egypt , Sohag

      • Job Details:- Actively monitor candidates during tests to make sure that there is no violation of test conditions. - Ensure that candidates have a positive and consistent test day experience and a positive image of the British Council. - Ensure all material is accounted for and handed over securely to the supervisor. - Complete and maintain accurate records of exam assignments. - Complete all reports, logs and claims accurately as required by British Council Examinations Services. - Report any incidents, emergencies or breaches of security to the appropriate test day supervisor. - Work with the test day supervisor to promote and ensure the well-being of candidates at all time. In case of emergencies, follow correct procedures. - Ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. - Accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration. - Accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day. - Enable good customer flow by giving candidates clear direction and answering their inquiries. - Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings. - Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements. - Ensure special arrangements are provided as required. - Additional duties in line with the role may be required.
    • Customer Service ClerkFull Time

      Dar Elshefa hospital

      Dec 2018 - Apr 2021 -2 yrs, 4 months

      Egypt , Sohag

      • Job Details:- Greet and welcome guests as soon as they arrive at the front desk. - Managing incoming calls and customers' reservations. - Respond promptly to customer inquiries. - Dealing directly with customers either by telephone or face to face. - Handle and resolve customer complaints. - Maintain Customer Focus. - Maintain Client Relationship management. - Record details of inquiries, comments and complaints. - Record details of actions taken. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service process. - Updating the clients with the foundation of new services and campaign. - Maintain a positive and professional attitude toward customers. - Follow communication procedures and policies. - Perform filing operation by arranging documents in designated folders. - Ensure all drafts, emails, and telegraphic transfers are covered on the day of instruction. - Ensure excellent customer service through assisting coworkers on the counter in customer service and fulfilling the requirements of counter customers through invoice payment. - Direct requests and unresolved issues to the designated resource. - Analyze the department’s financial information “Shift Closure” with the accounting department on daily basis. - Assists staff in completing workload assignments (If necessary). - Carry out all tasks as reasonably requested by the foundation and Branch Manager.
    • Education

      • Diploma in Auditing and taxes

        Assiut University (AUN)

        Jan 2020 - Jan 2021 - 1 Year

      • College Diploma in Audit

        Assiut University (AUN)

        Jan 2020 - Jan 2021 - 1 Year

      • BA in Commerce

        Sohag University

        Jan 2014 - Jan 2018 - 4 yr

      • High School - Thanaweya Amma

        pilot mohammed kamel

        Jan 2014 

      Activities

      • Ceo at Mobadroon Sohag

        Volunteering

        Oct 2015 - Feb 2018 -2 yrs, 4 months

      Skills

      • Sales
      • Scheduling
      • Customer Service
      • Treasury Accounting
      • English
      • Commerce
      • Communication skills
      • Computer Skills
      • Client Support
      • Business English
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      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Bank and stock exchange

        Assuit university·2017
      • Work in banks and stock exchange

        Assut university·2017
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