Badr Osama Hashem
Customer, Logistics, Supply Chain, Tele
Alzawya Alhamraa, Cairo, EgyptWork Experience
Customer Service AgentFull Time
Egypt Post
Apr 2016 - Present -9 yrs, 3 months
Egypt , Cairo
- Job Details:• Achieved customer satisfaction rate of 98% within three months • Resolved an average of 600 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume) • Able to build productive relationships, resolve complex issues and win customer loyalty • Provide customer with tracking of clearance program and inquire about any delays or disapproval of customs clearance • Highlight any recurring problems that are manifested through traces
Customer Service Representative Full Time
MN Consulting & Training
May 2015 - Apr 2016 -11 months
Egypt , Cairo
- Job Details:• Managed outbound sales calls and field incoming sales leads • Provide customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure Customer retention • Prepare and submit statistical sales reports among other reports by collecting, analyzing, and summarizing information • Maintained daily accounting of all calls as well as managed daily telemarketing records • Make recommendation that result in the achievement of business results and prevent noticeable delays
Education
BA in Business Administration
Ain Shams University (ASU)Jan 2011 - Jan 2015 - 4 yr
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Customer Service Skills Training
Vodafone,Egypt·2017International Freight
National Post Organization ·2016Corporate Finance Essentials
IESE Business School·2015Financial Evaluation and Strategy: Corporate Finance
University of Illinois·2015Financial Markets
Yale University·2015Principle of Banking
Egyptian Banking Institute·2015