Basic Info
Badr Hashem
2 years
Cairo, Egypt
Bachelor's Degree
Entry level
Work Experience
|
Customer Service Agent at Egypt Post
Experience DetailsCustomer Service Agent Customer Service/Support, Banking, Logistics/Supply Chain Experienced (Non-Manager)
• Achieved customer satisfaction rate of 98% within three months Company DetailsEgypt Post Cairo, Egypt More than 1000 employees Logistics and Supply Chain www.egyptpost.org/
Apr 2016 to present (1 year 3 months)
|
|
Customer Service Representative at MN Consulting & Training
Experience DetailsCustomer Service Representative Education/Teaching, Business Development, Customer Service/Support Entry Level
• Managed outbound sales calls and field incoming sales leads Company DetailsMN Consulting & Training Nasr City, Cairo, Egypt 1-10 employees Financial Services, Training and Coaching, Capital Markets N/A
May 2015 to Apr 2016 (11 months)
|
Education
|
BA in Business Administration
Education DetailsBA Business Administration Ain Shams University, Egypt C / Good / 65 - 75% • Coursework Included: Financial Accounting, Tax Accounting, H-R Management, Microeconomics, Macroeconomics, Strategic Management, Project Management, Marketing Research, Feasibility study N/A Ain Shams University
2011 - 2015
|
Certifications
|
Principle of Banking
Jul 2015
Certificate detailsPrinciple of Banking Jul 2015 N/A N/A N/A Egyptian Banking Institute N/A |
Training and Courses
|
Financial Markets at Yale University
Oct 2015
Training/Course DetailsFinancial Markets Oct 2015 Yale University An On-line Course with Prof Robert Schiller taking us to the next level of finance to cover all of this topic: -Risk Management -Debt V Equity -Forward futures & Option markets -Monetary Policy |
Training/Course DetailsFinancial Evaluation and Strategy: Corporate Finance Nov 2015 University of Illinois Through this Course i learn how to applicable all of financial ratios from real date on multinational`s company and understanding when we use it. |
Training/Course DetailsCorporate Finance Essentials Dec 2015 IESE Business School a 6 week on-line course authorized by IESE Business School and offered through Coursera.com 1.Risk and Return 2. Diversification and Correlation 3.The CAPM and the Cost of Capital 4.Estimating the Cost of Capital – An Application 5.Project Evaluation |
Training/Course DetailsInternational Freight May 2016 National Post Organization Completed 7 days of Functions of logistics, procurement, production, distribution, improve the theoretical understanding of sea freight procedures, the optimization of processes in transport and logistics and advanced methods of reducing costs, operational processes in the field of transport and logistics |
Training/Course DetailsCustomer Service Skills Training Apr 2017 Vodafone,Egypt Completed five 3-day modules of customer service training. Topics included how to (Greet transfer and hold calls, Build rapport, listen, clarify and manage the conversational flow, manage upset customers, conflicts and challenging situations, deliver outstanding service, exceed expectations and build long-term loyalty, Work in teams and in a self-directed environment) |
Last update more than 2 months ago.
Profile Skills and Keywords
AccountingArabicBankingBusinessBusiness AdministrationBusiness AwarenessCapital MarketsChallengingCorporate Finance EssentialsCustomer OrientedCustomer SatisfyingCustomer ServiceCustomer Service AgentCustomer Service RepresentativeCustomer Service Skills TrainingCustomer-orientedDetails-orientedEnglishFinancial Evaluation And Strategy: Corporate FinanceFinancial MarketsFinancial ServicesHard WorkerInternational FreightInternetLerning New SkillsLestiningListeningLogisticsLogistics And Supply ChainMicrosoft OfficeMotivatingPrinciple Of BankingProblem SolverReadingSolve ProblemsSolving ProblemsSupportSupportiveTake ResponsibiltyTeam WorkTraining And CoachingTransportationSelf-assesed Skills
Tools and Technologies
Internet
: 
: 
: 
Listening
:
:
: 
Microsoft Office
: 
: 
:
Accounting
:
:
:
solving problems
:
:
:
Business
: 
:
: 
Fields of Expertise
lestining
:
:
:
Motivating
:
:
:
Team Work
:
:
:
Business Awareness
:
:
:
Key Skills
Hard worker, Customer-oriented, Problem Solver, Details-oriented, SupportiveOnline Presence
