Basic Info

Badr Hashem

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center Agent at Egypt Post

Experience Details

Call Center Agent

Customer Service/Support, Banking, Logistics/Supply Chain

Experienced (Non-Manager)

•Handle incoming customer inquiries and right solution

•Obtain and evaluate all relevant information to handle customer and service inquires

•Provide customer with tracking of clearance program inquire about any delays or disapproval of customs clearance

•Highlight any recurring problems that are manifested through traces

•Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service


Company Details

Egypt Post

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

www.egyptpost.org/

Apr 2016 to present (1 year)
Customer Service Representative at MN Consulting & Training

Experience Details

Customer Service Representative

Education/Teaching, Business Development, Customer Service/Support

Entry Level

•Giving presentations on the basic stuff of successful trading

•Provide customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure Customer retention

•Prepare and submit statistical sales reports among other reports by collecting, analyzing, and summarizing information

•Make recommendation that result in the achievement of business results and prevent noticeable delays


Company Details

MN Consulting & Training

Nasr City, Cairo, Egypt

1-10 employees

Financial Services, Training and Coaching, Capital Markets

N/A

May 2015 to Apr 2016 (11 months)

Education

BA in Business Administration

Education Details

BA

Business Administration

Ain Shams University, Egypt

C / Good / 65 - 75%

Studied in various fields such

N/A

Ain Shams University
2011 - 2015

Certifications

Certificate details

Principle of Banking

Jul 2015

N/A

N/A

N/A

Egyptian Banking Institute

N/A

Training and Courses

Training/Course Details

Financial Markets

Oct 2015

Yale University

An On-line Course with Prof Robert Schiller taking us to the next level of finance to cover all of this topic: -Risk Management -Debt V Equity -Forward futures & Option markets -Monetary Policy

Training/Course Details

Financial Evaluation and Strategy: Corporate Finance

Nov 2015

University of Illinois

Through this Course i learn how to applicable all of financial ratios from real date on multinational`s company and understanding when we use it.

Training/Course Details

Corporate Finance Essentials

Dec 2015

IESE Business School

a 6 week on-line course authorized by IESE Business School and offered through Coursera.com 1.Risk and Return 2. Diversification and Correlation 3.The CAPM and the Cost of Capital 4.Estimating the Cost of Capital – An Application 5.Project Evaluation

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Profile Skills and Keywords

AccountingArabicBankingBusinessBusiness AdministrationBusiness AwarenessCall Center AgentCapital MarketsChallengingCorporate Finance EssentialsCustomer ServiceCustomer Service RepresentativeCustomer-orientedDetails-orientedEnglishFinancial Evaluation And Strategy: Corporate FinanceFinancial MarketsFinancial ServicesHard WorkerInternetLerning New SkillsLestiningListeningLogisticsLogistics And Supply ChainMicrosoft OfficeMotivatingPrinciple Of BankingProblem SolverReadingSolve ProblemsSolving ProblemsSupportSupportiveTake ResponsibiltyTeam WorkTraining And CoachingTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Listening

Listening

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Accounting

Accounting

: Advanced

: High

:

1-3 years

solving problems

solving problems

: Advanced

: Extreme - I love it!

:

1-3 years

Business

Business

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

lestining

lestining

: Expert

: Extreme - I love it!

:

1-3 years

Motivating

Motivating

: Expert

: Extreme - I love it!

:

1-3 years

Team Work

Team Work

: Expert

: Extreme - I love it!

:

1-3 years

Business Awareness

Business Awareness

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Problem Solver, Details-oriented, Supportive

Online Presence

https://eg.linkedin.com/in/badrhashem

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