Badr Salah

Trainer

• Job Details:Developed and delivered comprehensive training materials for new customer service representatives, tailored to their specific needs and learning styles. Conducted engaging training sessions that incorporated interactive activities, case studies, and role-playing exercises to enhance learning and retention. Provided ongoing support and coaching to trainees, offering individualized guidance and feedback to help them develop their skills and overcome challenges. Demonstrated strong communication, presentation, and facilitation skills to effectively convey information and engage participants. Measured and evaluated training outcomes to assess effectiveness and identify areas for improvement.

Trainer

• Job Details:Developed and delivered comprehensive training materials for new customer service representatives, tailored to their specific needs and learning styles. Conducted engaging training sessions that incorporated interactive activities, case studies, and role-playing exercises to enhance learning and retention. Provided ongoing support and coaching to trainees, offering individualized guidance and feedback to help them develop their skills and overcome challenges. Demonstrated strong communication, presentation, and facilitation skills to effectively convey information and engage participants. Measured and evaluated training outcomes to assess effectiveness and identify areas for improvement.

Customer Support Representative

• Job Details:Provided exceptional customer service by effectively addressing inquiries and resolving issues promptly. Utilized excellent communication skills to build positive relationships with customers and maintain a high level of satisfaction. Demonstrated strong multitasking abilities to handle multiple customer requests simultaneously while maintaining accuracy and efficiency.