Badr Maged

System AdministratorFull Time

System AdministratorFull Time

• Job Details:-Domain Controller administration. -File server administration. -Veeam Backup administration. -Kaspersky security center administration. -Manage Esxi hosts and Vcenter server. -Diagnose and troubleshoot technical issues.

It SpecialistFull Time

• Job Details:-Serve as the first point of contact for clients seeking technical assistance over the phone or email. -installing and maintaining computer systems and networks -setting up computer workstations, including peripheral devices -installing and configuring software and its functions -Perform remote troubleshooting through diagnostic techniques and pertinent questions. -Determine the best solution based on the issue and details provided by clients. -Direct unresolved issues to the next level of support personnel. -Record events and problems and their resolution in logs. -Follow-up and update clients status and information. -Identify and suggest possible improvements on procedures. -Trying to maintenance hardware problems as first line support. -Resolve technical problems with Local Area Networks (LAN), Wide Area Network (WAN). -set up new users' accounts and profiles and deal with password issues. -Priorities and manage many open cases at one time.