Bachiri Abderrahman

Guest Service Agent

• Job Details:Greet guests upon arrival, process check-ins, assign rooms, and handle check-out procedures, including processing payments. Manage bookings, including room assignments, cancellations, and modifications, ensuring accurate information is entered into the reservation system. Answer questions and provide information about hotel facilities.

Call Center Customer Service Representative

• Job Details:Surpassed weekly call center metrics (minimum of 50 cold calls / day). Adhered to company policies and scripts to consistently achieve call-time and quality standards. Handled call volumes of 50+ calls daily. Sought out extra training opportunities to enhance customer relationship management abilities.