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BaSsma MahmOud Abdelmgeed

Customer relationship management (CRM) at Sowaidan Business Consulting

6th of October, Giza, Egypt

Work Experience

  • Customer relationship management (CRM)Full Time

    Sowaidan Business Consulting

    Mar 2020 - Present -5 yrs, 6 months

    Egypt , Giza

    • Public Relations ManagerFull Time

      ksg consulting

      Aug 2019 - Feb 2020 -6 months

      Egypt , Cairo

      • Job Details:-Planning, developing and implementing PR strategies. - Managing enquiries from media, individuals and other organisations. - Researching, writing and distributing press releases to targeted media. - Planning publicity strategies and campaigns. - Organising events including press conferences, exhibitions, open days and press tours. - Managing and sharing content with users on social media sites such as Twitter and Facebook. - Managing the PR aspect of a potential crisis situation. - Creating and managing brochures, handouts, direct mail leaflets, promotional videos, photographs, etc. - Analysing media coverage. - Distributing information about new promotional opportunities and current PR campaigns progress. - Speaking publicly at interviews, press conferences and presentations.
    • Administrative Assistant and Human Resources Officer (HR)Full Time

      ksg consulting

      Oct 2017 - Jul 2019 -1 yr, 9 months

      • Job Details:1. Administrative Assistant - Daily management of office activities. - Scheduling of meetings and answering the phones - Handle administrative requests and queries from senior managers. - Dealing with clients handling deadlines. - Reading and briefing and write and distribute email, correspondence memos, letters, faxes. - Organize and schedule appointments. - Update and maintain office policies and procedures and research new deals and suppliers. - Assist in the preparation of regularly scheduled reports and develop and maintain a filing system. - Travel arrangements. - Maintain contact lists for clients. - Welcome visitors and support them. - Act as the point of contact for internal and externalclients. - Very prof. time management. 2. Human Resources Officer (HR) - Initial interview for new employees. - Handling all necessary filings before the Social InsuranceAuthority. - Prepare and maintain a personal file for each employee including all his hiring documents together with any other documents as may berequired. - Follow up the terms of the company's employment contracts and handle the renewal thereof. - Liaise with the contracted medical insurance company in relation to the employees' requests. - Handling the preparation of the time sheets for the employees including verification of actual time through reviewing the finger print system, and the logsheets. - Assisting in organizing entertainment events for the employees of thecompany.
    • Deputy HeadFull Time

      ALEF Bookstores

      Jan 2017 - Jun 2017 -5 months

      • Job Details:-Daily management of branch activities. - Managing employee's issues. - Plan of meetings and signature party. - Answering the phones. - Reading and briefing and write and distribute email, correspondence memos, letters, faxes and forms. - Handle administrative requests and queries from senior managers. - Management of Finance of the branch (salaries and make the monthly report, expenses for branch supplies etc ...) - Organize and schedule appointments for employees. - Maintain contact lists for clients. - Handle returns of merchandise. - Business ethics.
    • Education

      • Very good in Information system department

        Future Academy

        Jan 2009 - Jan 2012 - 3 yr

      • High School - Thanaweya Amma

        Shubra

        Jan 2009 

      Skills

      • very good computer skills
      • Microsoft Office
      • very good communication skills
      • great ability to work under pressure

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Microsoft office

        2015
      • - English

        CTC Academy·2013
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