
BENABBES RAOUF
SALES MANGER at Sarl SAVI EST V Concessionnaire RENAULT TRUCKS
Setif, AlgeriaWork Experience
SALES MANGERFull Time
Sarl SAVI EST V Concessionnaire RENAULT TRUCKS
Sep 2015 - Present -9 yrs, 10 months
Algeria , Setif
- Job Details:Sales Manager Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments. Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits. Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training. CURRICULUM VITAE weekly sales meetings and conducting sales training. Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized. Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly. Meeting monthly with the dealership’s general manager to review forecasts and profits for each department. Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans. Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained. Auditing all appraisals of trade-in vehicles. Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
SALES MANGERFull Time
SARL GROUPE MECHICHE AUTO CONCESSIONNAIRE VOLVO TRUCKS
Nov 2011 - Jul 2015 -3 yrs, 8 months
Algeria , Setif
- Job Details:Sales Manager Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments. Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits. Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training. CURRICULUM VITAE weekly sales meetings and conducting sales training. Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized. Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly. Meeting monthly with the dealership’s general manager to review forecasts and profits for each department. Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans. Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained. Auditing all appraisals of trade-in vehicles. Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
SALES MANGERFull Time
EURL ESPACE CAR
Mar 2011 - Nov 2011 -8 months
Algeria , Annaba
- Job Details:Sales Manager Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments. Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits. Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training. CURRICULUM VITAE weekly sales meetings and conducting sales training. Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized. Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly. Meeting monthly with the dealership’s general manager to review forecasts and profits for each department. Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans. Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained. Auditing all appraisals of trade-in vehicles. Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
MANGER AFTER SALES Full Time
SARL STAREQUIPEMENTS CONCESSIONNAIRE VOLVO TRUCKS
Mar 2009 - Mar 2011 -2 yrs
Algeria , Annaba
- Job Details:After sales manager Build, lead, motivate and develop a highly successful team that achieves its objectives To manage all Service and Technical aspects for the full range of product with the objective of achieving the set targets . To assist with the facilitation and implementation of after sales marketing related activities and the retail network and ensure that all activities are coherent in direction. Administer online marketing promotions tool for dealer network, manage and handle with the provider to achieve the aim of upholding standards at retail levels and maximize customer satisfaction. Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after sales service. Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling. Plan, develop, and monitor dealer service and parts network. Oversee Dealer Standards assessments of all dealers and Panel Shops . Assist with the updating of service and parts standards as necessary, reviewed once a year. Administer and manage all aspects of customer and dealer complaints . Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints. Assist with After Sales Business development of Service sales and marketing, handle key supplier relationships. Assist National Parts and Service marketing campaigns/promotions for all dealers Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.
Education
DEUA INFORMATIQUE DE GESTION in CRM
UNIVERSITE BADJI MOKHTARJan 2000 - Jan 2007 - 7 yr
Languages
Arabic
FluentFrench
FluentEnglish
Intermediate