BASEM AHMED SADIK

OPERATION MANAGER Full Time

• Job Details:Reporting to the Company CEO responsible for the full operational (soft services), financial and commercial responsibilities. In addition ensure that the contract delivers performance requirements, specific site performance objectives, financial budgets and a pro-active service to the client. Technical Competencies; * Ability to lead a team and communicate across all levels working within performance management systems * Experience in developing operational teams, focused on service delivery * I have full understanding of H&S, Environment and QA procedures Key Accountabilities: Functional Responsibilities * Full responsibility for the operational management and service delivery of all soft services within the contracts to meet business and contract objectives as: • Cleaning. • Catering • Fleet management • Security • Maintenance • Landscaping Human Resource Management * Deal with management issued on a daily basis to ensure good teamwork and high morale * Introduce and support team meetings and events to develop the facilities team's understanding and awareness of the customer's facilities, functions, goals, objectives and key personnel. Finance * Report on Financial performance of the contract through the monitoring of financial progress from figures provided by the commercial department for labor, material and sub contractors * Prepare a formal monthly report dealing with labor / HR issues, costs, financial performance and customer issues General * Establish, operate and maintain procedures for the effective planning, organization, control, monitor and review of the service * Manage interface with third party suppliers and sub contractors * Understand and meet customer requirements, agreeing and implementing service levels and utilizing feedback to improve service