B BALLA

Customer Service & Dispatch Manager

• Job Details:Oversee dispatch operations, ensuring efficient scheduling and routing for plumbing technicians. Handle customer inquiries, service requests, and conflict resolution to enhance customer satisfaction. Train and manage customer service representatives to improve workflow efficiency. Maintain accurate records of work orders, invoices, and technician schedules.

Overnight Team Lead

• Job Details:Led and supervised the overnight stocking team, ensuring shelves were replenished and store was ready for customers. Managed inventory, organized freight, and enforced store safety protocols. Trained new employees on stocking procedures, safety, and efficiency improvements. Worked closely with store leadership to meet sales and stocking goals.