Basic Info

Ayman Shaheen

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sr. Supervisor at Orange

Experience Details

Sr. Supervisor

Sales/Retail

Experienced (Non-Manager)

• Manage a Team of sales agents.
• Manage Both Direct and indirect Sales teams.
• Manage the Wholesales directly to achieve the goals.
• Set the distribution plans in the territory for the Wholesalers. ( product distribution, inventory, pricing…etc)
• Manage the sales Team to achieve the distribution department sales target.
• Develop the team sales skills to achieve the area target.
• Supervises the implementation activities of the marketing strategies in penetrating the market.
• Direct team members to perform POS filtration on quarterly basis to ensure maintaining the POS who are meeting distribution objectives.
• Monitor sales team performance through random field visits, and daily reports.
• Manage and control the availability of products in the market.
• Follow up with sales team in solving POS problems with different parties (distributors, Orange, customers, etc.).
• Ensure that sales team is developing the existing POS to establish larger accounts.
• Monitor the prices of Orange products
• Report all market information to the concerned.
• Contribute in Orange events (manage trade share each on his area).
• Report any network coverage problems by receiving complaints from the sales rep , classify different problems and send to the concerned department following up actions taken.

Achievements:
• My territory was the best in achieving the Orange money (money transfer) service numbers since it was launched in 2014 till end of 2015.
• Exceed in HOW appraisal in 2014 & 2015.
• My territory was the best in achieving the sales in October, November 2014.
• My territory was the best in achieving the sales in Q4-2015.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2014 to present (2 years 2 months)
Area sales manager at Orange

Experience Details

Area sales manager

Sales/Retail

Experienced (Non-Manager)

• Manage a number of POS in certain territory.
• Achieve the distribution department sales target.
• Develop the POS in his area to achieve the area target.
• Increase the network of the distribution channel through appointing new POS to the sales channel.
• Apply the marketing strategies in penetrating the market.
• Follow up POS through frequent visits each according to his areas and report results to his superiors.
• Facilitate the availability of products in the market.
• Train POS sales agent on the new products and services launched by Orange.
• Solve all POS problems with different parties (distributors, Orange, customers…etc.).
• Launching all Orange services in his area upon a selective measurements and conditions (such as installation of Bill Payment @ POS …etc.).
• Update and maintain POS database.
• Control & Monitor the prices of Orange products and report directly to the head office to maintain its impact on the distributors' classification according to the KPI system.
• Report all market information to the concerned parties (Marketing Intelligence, Technical, Distribution ….etc.).
• Contribute in Orange events (manage trade share each on his area).
• Sign contracts with POSs and ensure that POSs submit all required documents; following up circulation of the contracts with other departments.
• Conduct monthly visits plan to all areas and present visits report including Orange merchandising visibility, competitor status and POS sales team performance.
Achievements:
• Exceed in HOW appraisal in 2013.
• The only manager who achieved more than 100% in Q1-2013.
• Named as the rescuer in my team as I got to develop the sales in the areas I managed.
• Always in the top 5 list in the last 3 years.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2008 to Sep 2014 (6 years)
Customer service Sr. Agent at Orange

Experience Details

Customer service Sr. Agent

Sales/Retail, Customer Service/Support

Entry Level

Complaint Handling Specialist, Mobinil May 2008- Sep2008
• Follow up the technical complaints of the customers and confirm with them problem solution.
• Create a tool that decrease the time of handling the compliant from 40 min/complaint to 5 min/complaint, in which had direct effect on the service level of the complaints.

Senior Customer Service Agent, Mobinil (Call Center) June 06 – April 08

• Effectively handled customers’ queries concerning operations.
• Addressed and resolved customer complaints.
• Worked within as well as lead team groups.

Rotation in the Assist Team, Mobinil
 Assistant for Representatives (Helping Representatives for finding information)
• Handling esclated angry customers in a professional way.
Joined the team twice:
• Exam and I was in the 1st place June-September 2007

• Recommendation November-December2007

Rotation in the 1st class Team, Mobinil January 2008

Professional handling for the 1st class customers either in offers or in complaints.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2006 to Aug 2008 (2 years 2 months)

Achievements


• My territory was the best in achieving the mobicash (money transfer) service numbers since it was launched in 2014 till now.
• Exceed in HOW appraisal in 2014.
• My territory was the best in achieving the sales in October, November 2014.



The only manager who achieved more than 100% in Q1-2013
Named as the rescuer in my team as I got to develop the sales in the areas I managed.
Always in the top 5 list in the last 3 years


Create a tool that decrease the time of handling the compliant from 40 min/complaint to 5 min/complaint, in which had direct effect on the service level of the complaints.



Education

Diploma in Human resources

Education Details

Diploma

Human resources

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

• Recruitment & selection • Compensation & benefits • Contemporary Management • Training & Development • Labour Law • Organizational Behaviour • Human Resources Information Systems

N/A

American University in Cairo (AUC)
2007 - 2008
BS in Accounting

Education Details

BS

Accounting

ainshams university, Egypt

C / Good / 65 - 75%

Accounting Management Economics Information technology

N/A

ainshams university
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Sayeda Aisha Language School

Egypt

1999

B / Very Good / 75 - 85%

N/A

El-Sayeda Aisha Language School
1999

Training and Courses

Training/Course Details

Social matrix

Feb 2006

Eshrakat training center

How to deal with different types of people

Training/Course Details

Conflict management

Oct 2013

AAB training consultant

Types of conflict How to handle conflict? How to avoid conflict?

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicArea Sales ManagerBusiness DevelopmentConflict ManagementCustomer ServiceCustomer Service Sr. AgentEnglishHuman ResourcesInitiativeInternetInternet SurfingLeaderMS-officeNegotiatorOrangePresenterProblem SolverRetailRunningSalesSoccerSocial MatrixSocializing With PeopleSr. SupervisorSupportTechnologyTelecommunicationsTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

MS-office

MS-office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

More than 7 years

business development

business development

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Negotiator, Presenter, Initiative, Problem Solver

Online Presence

Www.linkedin.com/antabliehttp://facebook.com/antablieHttp://www.twitter.com/antablie

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