Basic Info

Ayman Mohamed

10 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Head of Local and export customer service at Lecico

Experience Details

Head of Local and export customer service

Customer Service/Support

Experienced (Non-Manager)

 Investigate the complaint root cause and analyze the failure impact.
 Define a corrective and preventive action for avoiding reoccurrence in future & following up
their implementation in the weekly quality meeting with the production and quality teams.
 Follow up the agreed actions taken against the factory NCRs raised weekly in the quality
meeting.
 Communicate with the customer regarding the taken actions regarding each Export
complaint.
 Analyze the returns failures / credit notes sent from the customers on the defected goods at
their side. (Comparing with the product’s specifications & customer’s agreements).
 Monthly calls with the Export customers for following up the customer needs and ensuring
customer’s satisfaction.
 Periodic visits for the local customers for following their needs, comments and getting
feedback from the market to be addressed to the top management.
 Market survey on Lecico products, guarantees against the competitors.
 Established 4 new centers in 2014
 Expand the technician training to cover all the country.


Company Details

Lecico (multinational)

Alexandria, Egypt

More than 1000 employees

Manufacturing

http://www.lecicoegypt.com/

Apr 2013 to present (3 years 8 months)
Quality manager at Lecico for sanitary ware and ceramics

Experience Details

Quality manager

Quality

Manager

 Preparing for the weekly quality meeting to discuss the raised NCR’s in factory, WH &
customer’s complaints.
 Supervise the test area performance and test reports.
 Ensure having effective corrective and preventive actions.
 Prepare the factory for any external audits and visits.
 Attending the weekly yield meeting for discussing the product’s failures that affects the
factory performance.
 Leaking, sorting, scratching, shrinkage overall analysis of the factory.


Company Details

Lecico for sanitary ware and ceramics (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Manufacturing

www.lecicoegypt.com

Sep 2009 to Sep 2013 (4 years)
Head of QA department at Lecico for sanitary ware and ceramics

Experience Details

Head of QA department

Quality

Experienced (Non-Manager)

 Preparing the monthly testing plan according to the ISO procedure sampling from the
production against the testing standards (ex; EN – Kiwa – NF)
 Test the current production against the agreed standards.
 Testing all the new products samples and existing products under modification.
 Approve the new products & existing products under modification after full implementation
of all the testing and completing all the sampling pieces.
 Daily test area meeting to discuss the failures in production and new products.
 Preparing for the NPD weekly meeting for discussing the history and the improvement of
the received samples.


Company Details

Lecico for sanitary ware and ceramics

Alexandria, Egypt, Egypt

More than 1000 employees

Manufacturing

www.lecicoegypt.com

Jul 2007 to Apr 2009 (1 year 9 months)
Import & Export Coordinator at Alexandria trading

Experience Details

Import & Export Coordinator

Logistics/Supply Chain

Entry Level

* Search for suppliers abroad
* Coordinate between our suppliers and our customers


Company Details

Alexandria trading

Alexandria, Egypt, Egypt

1-10 employees

Import and Export

N/A

Nov 2006 to Jul 2007 (8 months)
Data bank supervisor at Gulf international company for man power

Experience Details

Data bank supervisor

Human Resources

Entry Level

* Collecting all the candidates CV's
* Co-ordinate between our customers and the job seekers


Company Details

Gulf international company for man power

Alexandria, Egypt, Egypt

11-50 employees

Human Resources

www.gicorec.com

Aug 2005 to Oct 2006 (1 year 2 months)

Education

Bachelor of Commerce Accounting department in Accounting

Education Details

Bachelor of Commerce Accounting department

Accounting

Tanta University, Egypt

Not specified

N/A

N/A

Tanta University
2002 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah salem

Egypt

2000

B / Very Good / 75 - 85%

N/A

Salah salem
2000

Certifications

Certificate details

Certified Internal Auditing ISO 9001:2000 by BVQI

Nov 2007

N/A

N/A

N/A

N/A

Certificate details

Certified internal auditing OHSAS 18001:2007 (Occupational Health and Safety Assessment Series)

Apr 2009

N/A

N/A

N/A

N/A

Certificate details

Leader (External) auditor ISO 9001:2008 by BVQI.

Sep 2009

N/A

N/A

N/A

N/A

Certificate details

Customer Service & internal marketing

Aug 2015

N/A

N/A

N/A

N/A

ICDL
Jun 2006

Certificate details

ICDL

Jun 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Introduction to Quality Management

May 2008

Internal training ( Lecico )

N/A

Training/Course Details

Quality Tool Box (QA tools - Brain storm - Data Display - Force field analysis).

Sep 2008

Lecico

N/A

Training/Course Details

Total Quality Management system course (TQM)

Aug 2008

Lecico

N/A

Training/Course Details

Effective communications

Jul 2010

Lecico

N/A

Training/Course Details

Quality Concepts (Cost of quality - Brain storm _ ways of improving quality - Quality control tools)

Jun 2008

Lecico

N/A

Training/Course Details

Finance for non-financers

Jun 2015

Lecico

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicAuditing ( Iso & Health And Safty )Business-orientedCertified Internal Auditing ISO 9001:2000 By BVQICertified Internal Auditing OHSAS 18001:2007 (Occupational Health And Safety Assessment Series)CommunicatorCustomer ServiceCustomer Service & Internal MarketingCustomer-orientedData Bank SupervisorEffective CommunicationsEnglishFinance For Non-financersHard WorkerHead Of Local And Export Customer ServiceHead Of QA DepartmentHuman ResourcesICDLImport & Export CoordinatorImport And ExportIntroduction To Quality ManagementLeader (External) Auditor ISO 9001:2008 By BVQI.LecicoLecico For Sanitary Ware And CeramicsLogisticsManufacturingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesPresenterQualityQuality AssuranceQuality Concepts (Cost Of Quality - Brain Storm _ Ways Of Improving Quality - Quality Control Tools)Quality ControlQuality ManagerQuality Tool Box (QA Tools - Brain Storm - Data Display - Force Field Analysis).ReadingSupportSwimingTotal Quality Management System Course (TQM)TransportationTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Quality

Quality

: Expert

: Extreme - I love it!

:

5-7 years

Auditing ( Iso & Health and safty )

Auditing ( Iso & Health and safty )

: Advanced

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Communicator, Hard worker, Presenter, Customer-oriented

Online Presence

www.linkedin.com/in/ayman-hegazy-7a104b34?trk=hp-identity-name

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