Basic Info

Ayman Mohamed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Assurance Specialist at Elswedy Electric PSP

Experience Details

Quality Assurance Specialist

Quality

Experienced (Non-Manager)

Follow and maintain Company standards of Quality
in accordance with Company Quality System requirements , Enhancement of companie's Department Procedures and Establishing Training sessions


Company Details

Elswedy Electric PSP (multinational)

Cairo, Egypt

More than 1000 employees

Warehousing , Electronics and Semiconductors, Engineering Services

http://psp.com.eg/

Mar 2017 to present (7 months)
Online support Team Leader at Te-data

Experience Details

Online support Team Leader

Customer Service/Support

Manager

Daily operations tasks , Team performace monitoring , Establishing training Sessions , Conducting Performance Descussion Meetings , Developing Work Procedure , Handling Cusotmers complaints


Company Details

Te-data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Information Technology Services

https://tedata.net/wps/portal/te/Residential/Residential Internet/?gclid=CjwKEAjwlpbIBRCx4eT8l9W26igSJAAuQ_HGOTOawoQhHci1dGLTRb8SrwvVTQzt68SzM__UOorWvBoCfwbw_wcB

Oct 2016 to Mar 2017 (5 months)
Online support specialest at Te-data

Experience Details

Online support specialest

Customer Service/Support

Experienced (Non-Manager)

Support TEData customers with advanced Technical Problems/ Sales inquires Via Online chat support System / Social media Accounts [Twitter Acc & Facebook Account ]


Company Details

Te-data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Information Technology Services

https://tedata.net/wps/portal/te/Residential/Residential Internet/?gclid=CjwKEAjwlpbIBRCx4eT8l9W26igSJAAuQ_HGOTOawoQhHci1dGLTRb8SrwvVTQzt68SzM__UOorWvBoCfwbw_wcB

Sep 2014 to Sep 2016 (2 years)
Technical Support specialiest at Te-data

Experience Details

Technical Support specialiest

Customer Service/Support

Entry Level

Suppport TEData Customers Technical inquires /Problems Via Phone [hard/Soft]


Company Details

Te-data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

https://tedata.net/wps/portal/te/Residential/Residential Internet/?gclid=CjwKEAjwlpbIBRCx4eT8l9W26igSJAAuQ_HGOTOawoQhHci1dGLTRb8SrwvVTQzt68SzM__UOorWvBoCfwbw_wcB

Aug 2013 to Apr 2014 (8 months)

Education

GPA in Computer Science

Education Details

GPA

Computer Science, Programming Language

Cairo University, Egypt

C / Good / 65 - 75%

Programming Languages & IT Field Specialization

N/A

Cairo University
2009 - 2013
High School - Other

High School Details

Other

Mokattam High school

Egypt

2009

A / Excellent / 85 -100%

N/A

Mokattam High school
2009

Certifications

MCSA
Apr 2014

Certificate details

MCSA

Apr 2014

N/A

N/A

N/A

Microsoft

N/A

ICDL
Mar 2010

Certificate details

ICDL

Mar 2010

N/A

N/A

N/A

ICDL National Organaization

N/A

Training and Courses

Training/Course Details

RHCA

Mar 2017

Senior Steps Training Center

N/A

Training/Course Details

Java , C++ language

Apr 2010

Self Study

N/A

Training/Course Details

SQl server [DB]

May 2011

Self Study

N/A

Training/Course Details

Operating Systems & Data Sructure

Jul 2011

Self Study

N/A

Training/Course Details

MCITP & TMG Server

Jul 2012

Self Study

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicComputer ScienceCustomer ServiceE-commerceElectronics And SemiconductorsElswedy Electric PSPEngineering ServicesEnglishHTML5Hard WorkerICDLIT ManagementITILInformation Technology (IT)Information Technology ServicesInternetJava , C++ LanguageLeaderLeadershipMCITPMCITP & TMG ServerMCSAMarketingMicrosoft ExcelMicrosoft OfficeOnline Support SpecialestOnline Support Team LeaderOperating Systems & Data SructureProgramming LanguageQuality AssuranceQuality Assurance SpecialistQuality ControlRHCASQl Server [DB]SocialSupportSupportiveTeam PlayerTechnical Support SpecialiestWarehousingWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

MCITP

MCITP

: Expert

: Extreme - I love it!

:

1-3 years

ITIL

ITIL

: Expert

: Extreme - I love it!

:

Less than 1 year

Writing

Writing

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

HTML5

HTML5

: Advanced

: High

:

Less than 1 year

Quality Assurance

Quality Assurance

: Advanced

: High

:

1-3 years

Marketing

Marketing

: Beginner

: High

:

1-3 years

Fields of Expertise

Leadership

Leadership

: Expert

: Extreme - I love it!

:

1-3 years

IT Management

IT Management

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Social, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/ayman-mohamed-961588a5/

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