Basic Info

Aya Abd alrasheed

Less than 1 year

Mansoura City, Egypt

Bachelor's Degree

Entry level

Work Experience

IT specialist at Construction company

Experience Details

IT specialist

IT/Software Development

Entry Level

Responsible for :
*Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
*Train computer users.
*Maintain daily performance of computer systems.
*Ask questions to determine nature of problem.
*Walk customer through problem-solving process.
*Install, modify, and repair computer hardware and software.
*Run diagnostic programs to resolve problems.
*Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
*Install computer peripherals for users.
*Follow up with customers to ensure issue has been resolved.
*Gain feedback from customers about computer usage.
*Run reports to determine malfunctions that continue to occur.


Company Details

Construction company

Mansoura, DK, Egypt

11-50 employees

Construction - Residential & Commercial/Office

N/A

Mar 2016 to present (9 months)
Injaz entrepreneur competition (volunteer) at Injaz

Experience Details

Injaz entrepreneur competition (volunteer)

Engineering - Telecom/Technology

Student

my team was from the 20 finalist teams in injaz competition. Its a startup competition aiming for taking your ideas and dreams into reality and making business and a startup out of them


Company Details

Injaz

Egypt

N/A

Non-Profit Organizations

N/A

Dec 2013 to Apr 2014 (4 months)

Education

Bachelor's Degree in Electronics and communication engineering

Education Details

Bachelor's Degree

Electronics and communication engineering

Mansoura University, Egypt

C / Good / 65 - 75%

N/A

N/A

Mansoura University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mansoura Language School

Egypt

2009

A / Excellent / 85 -100%

N/A

Mansoura Language School
2009

Certifications

MCSE
Jan 2015

Certificate details

MCSE

Jan 2015

N/A

N/A

N/A

N/A

CEH
Feb 2015

Certificate details

CEH

Feb 2015

N/A

N/A

N/A

N/A

Certificate details

MTA(security & network fundamentals)

Nov 2015

N/A

N/A

N/A

N/A

CCNA, N+
Jul 2011

Certificate details

CCNA, N+

Jul 2011

N/A

N/A

N/A

Itc Academy

N/A

ICDL
Jun 2011

Certificate details

ICDL

Jun 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

It-control

Jul 2012

Gasco company

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveCCNA, N+CEHCommunicatorConstruction - Residential & CommercialElectronics And Communication EngineeringEnglishFlexibleICDLITIT SpecialistInjaz Entrepreneur CompetitionIt-controlMCSEMTA(security & Network Fundamentals)MicrocontrollersMusicNetworkingNon-Profit OrganizationsOfficeOrganizerProblem SolverReadingSocialSoftware DevelopmentTechnical SupportTechnology And ElectronicsVm WareWindows Server 2012

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Windows server 2012

Windows server 2012

: Advanced

: High

:

Less than 1 year

Vm ware

Vm ware

: Intermediate

: High

:

Less than 1 year

Microcontrollers

Microcontrollers

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Beginner

: High

:

Less than 1 year

Networking

Networking

: Little knowledge

: High

:

Less than 1 year

Key Skills

Communicator, Organizer, Problem Solver, Flexible / Adaptive, Social

Online Presence

https://www.linkedin.com/profile/view?id=310730584

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