Basic Info

Aya Essam

Less than 1 year

Nasr City, Cairo, Egypt

High School

Student

Work Experience

Head Public Relations at Facebook Family ( Faculty Of Law Student Union) (student activity)

Experience Details

Head Public Relations

Human Resources

Experienced (Non-Manager)

Organizing Events.
Finding Sponsorship
Keeping the image of the organization.
Represent the organization to the public.
Team Work.


Company Details

Facebook Family ( Faculty Of Law Student Union) (student activity)

Cairo, Egypt

N/A

Jan 2014 to Jun 2015 (1 year 5 months)
Volunteer ER ( External Relations ) at ASMUN ( Ain Shams Model United Nations ) (student activity)

Experience Details

Volunteer ER ( External Relations )

Human Resources, Legal

Student

Organizing Events .
Inviting Public Figures.
Finding sponsores .
Team work Spirit.


Company Details

ASMUN ( Ain Shams Model United Nations ) (student activity)

Cairo, Egypt

N/A

Dec 2014 to Jun 2015 (6 months)
Customer Service Advisor at Vodafone VIS UK Account

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

Worked With The Billing Team.
Solved Problem Situations To The Customers.
Handeled Angry Customers.
Provided Satisfaction With The quality of the service.
Promoted The Company Through The Service Given To The Customers.
Skills : Problem Solving , dealing with difficult people and situations, Communication Skills , Team Work .


Company Details

Vodafone VIS UK Account (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2015 to Apr 2015 (2 months)
Sales Person at GAP ( Retail Group Egypt )

Experience Details

Sales Person

Sales/Retail

Entry Level

Provided trust to our Customers.
Achieved daily targets.
Solving customers complaints.
Informed customers with the latest updates.


Company Details

GAP ( Retail Group Egypt )

Cairo, Egypt

N/A

Retail

N/A

Jun 2014 to Oct 2014 (4 months)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Ain Shams University, Egypt

Not specified

General Law Private Law Criminal Law Admintrative Law

N/A

Ain Shams University
2013 - 2017 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Martyr Osama Ahmed Ismail experimental language school

Egypt

2012

B / Very Good / 75 - 85%

N/A

Martyr Osama Ahmed Ismail experimental language school
2012

Certifications

Certificate details

MCIT Career Development Track

Oct 2013

N/A

N/A

N/A

Knowledge

N/A

English Diploma
Mar 2015

Certificate details

English Diploma

Mar 2015

Very Good

N/A

N/A

Harvest British College

N/A

Computer Course
Nov 2013

Certificate details

Computer Course

Nov 2013

N/A

N/A

N/A

Ain Shams University

N/A

Training and Courses

Training/Course Details

Career Development

Oct 2013

Knowledge

Communication Skills Presentation skills. Dealing with difficult people Time managment Creative and innovative thinking Planning strategies

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Business DevelopmentCareer DevelopmentComputerComputer CourseCreativeCreativityCustomer ServiceCustomer Service AdvisorCustomer-orientedEnglishEnglish DiplomaExploringFoodGymHard WorkerHead Public RelationsHuman ResourcesLawLegalMCIT Career Development TrackMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesNovelsOrganizerRetailSalesSales PersonSportsSupportTeam PlayerTelecommunicationsVodafone VIS UK AccountVolunteer ER ( External Relations )

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Organizer, Team Player

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