Basic Info

Aya Ali

5 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

International Account Advisor at Vodafonr

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafonr (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

Www.vodafone.com

Apr 2012 to present (4 years 8 months)
UK Customer Relations Specialist at Vodafone Shared Services

Experience Details

UK Customer Relations Specialist

Customer Service/Support

Experienced (Non-Manager)

Handling Complaints
Finding resolution
Get the the Customer satisfaction


Company Details

Vodafone Shared Services (multinational)

Smart Village. Giza, Egypt

More than 1000 employees

Telecommunications

Www.vodafone.com

Sep 2015 to present (1 year 3 months)
Service Support professional at Stream Global Services

Experience Details

Service Support professional

Customer Service/Support

Entry Level

I worked at stream global services as a service support professional for SIRIUSXM Satellite radio call center
Was responsible for billing explaination, service and lite tech support, provisioning and reconnecting inactive service, Activating and installing new subscriptions & Sales


Company Details

Stream Global Services (multinational)

6th of October City, Giza, Egypt

More than 1000 employees

Telecommunications

Www.Stream.com

Apr 2011 to Apr 2012 (1 year)
Online sales support professional at Stream global services

Experience Details

Online sales support professional

Customer Service/Support

Experienced (Non-Manager)

Was responsible for selling new radios, returned merchandise and cancellation, exchange transaactions and repairs.


Company Details

Stream global services

6th of October City, Giza, Egypt

More than 1000 employees

Consumer Services

Www.stream.com

Nov 2011 to Apr 2012 (5 months)

Achievements


Participated in creating new service queue in Vodafone UK (Resolution team/Customer Relations) as i was one from the first selected advisors for the pilot who has achieved a great success and built a new queue upon that success.

Education

Bachelor of accounting in Commerce

Education Details

Bachelor of accounting

Commerce

Faculty of Commerce - Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce - Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om el abtal secondary school (Girls)

Egypt

2006

A / Excellent / 85 -100%

N/A

Om el abtal secondary school (Girls)
2006

Certifications

Certificate details

Accontant bachalor

Jul 2010

65% out of 100%

N/A

N/A

Cairo university

N/A

Training and Courses

Training/Course Details

ICDL

Apr 2008

Training Center

N/A

Training/Course Details

BBSA

Mar 2011

FGF Cairo University

Name: Basic Bussines SkillsAccusition at Future generation foundation Cairo University Courses: 1/English conversation,Writing and listening skills. 2/Communication Skills 3/Computer and IT course

Training/Course Details

Customer Service Basic Skills

May 2011

Stream global services

N/A

Training/Course Details

Positive Language Training

Mar 2013

Vodafone International Services Egypt

N/A

Training/Course Details

Positive Language Training 2

Apr 2014

Vodafone International Services Egypt

N/A

Training/Course Details

Complaints Training

Aug 2015

Vodafone Shared Services Egypt

Handling angry customers Negotiation Skills Retention skills Customer satisfaction

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Accontant BachalorActivities And SportAnalyticalArabicBBSACRM ToolsCommerceComplaintsComplaints TrainingConsumer ServicesCookingCustomer ServiceCustomer Service And SupportCustomer Service Basic SkillsCustomer-orientedEnglishFoodFriendly EnviromentGermanHard WorkHard WorkerICDLInternational Account AdvisorMicrosoft OfficeMicrosoft PowerPointMorningsOnline SalesOnline Sales Support ProfessionalOptimismPositive Language TrainingPositive Language Training 2Positive VibesPrivacyQuality CoachReadingSAP SoftwareSeaService DeliveryService Level ManagementService Support ProfessionalStream Global ServicesSunSupportSupportiveSwimmingTeam ManagementTeam PlayerTelecommunicationsTo Be ActiveTrainingTravellingUK Customer Relations SpecialistVodafone Shared ServicesVodafonrWatching Documentry Programs And MoviesWatching Indian MoviesWinter

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

CRM tools

CRM tools

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Online sales

Online sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

SAP software

SAP software

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Complaints

Complaints

: Expert

: Extreme - I love it!

:

1-3 years

Customer service and support

Customer service and support

: Expert

: Extreme - I love it!

:

5-7 years

Quality coach

Quality coach

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Team management

Team management

: Intermediate

: High

:

Less than 1 year

Training

Training

: Beginner

: Extreme - I love it!

:

Less than 1 year

Service delivery

Service delivery

: Little knowledge

: High

:

Less than 1 year

Service level management

Service level management

: Little knowledge

: High

:

Less than 1 year

Key Skills

Analytical, Hard worker, Customer-oriented, Team Player, Supportive

Online Presence

Www.linkedin.com/eg/ayaaliWww.facebook.com/princessayoya

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