Basic Info

Aya Elsaftawy

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service at Geyushi motors

Experience Details

Customer service

Sales/Retail

Manager

- call center
- customer service calling the customers and listen to there opinion in our company and what they think about the service which we gave to them
- sending e-mails to the manager contains sales performance day by day , weekly , monthly
- give training to the new agents who come to join our call center department


Company Details

Geyushi motors

Cairo, Egypt

101-500 employees

Automotive

www.geyushimotors.com

Mar 2015 to present (1 year 9 months)
Customer service at Vodafone

Experience Details

Customer service

Operations/Management

Experienced (Non-Manager)

- reserve inbound calls
- dealing with the customer complains
- responsible of a team


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.vodafone.com

Aug 2014 to Mar 2015 (7 months)
Customer service at Elbasher center

Experience Details

Customer service

Education/Teaching, Training/Instructor

Entry Level

- dealing with the complains of the customers
- dealing with any problems that we facing in our center
- making reservations for the students by phone or sending e-mails


Company Details

Elbasher center

gizah, Egypt

1-10 employees

Education

www.elbesher.com

Sep 2013 to May 2014 (8 months)
Call center at Asilia Marketing

Experience Details

Call center

Marketing/PR/Advertising

Student

- data entry
- take all the customers data and gave it to the responsible person to take care of the customer request .
- sent e-mails to the manager


Company Details

Asilia Marketing

Cairo, Egypt

11-50 employees

Health, Wellness and Fitness

www.E&G cosmetic.com

Jan 2012 to Sep 2012 (8 months)

Education

BS in English Arts

Education Details

BS

English Arts

Cairo University, Egypt

A / Excellent / 85 -100%

- Poetry in the 19 - 20 centur

i used to work with the college

Cairo University
2014 - 2015

Training and Courses

Training/Course Details

English write and speaking course

May 2014

AUS

- i had finished my course when i was working

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

Aaslia MarketingAdaptiveArabicAutomotiveBusiness DevelopmentCall CenterCommunicatorConsumer ServicesCosta Caf. Grand Caf. Cairo VistivalCustomer ServiceCustomer Service In VodafoneCustomer-orientedEducationEnglishEnglish ArtsEnglish Write And Speaking CourseFlexibleHard WorkerHealth, Wellness And FitnessIndian Movie And SeriesManagementMarketingProblem SolverRetailSalesSecretary At Medical Supplies CompanySocial Media ( Facebook. Twitter)Sports Like ( Walking . Running. Playing Football. )Vodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

customer service in vodafone

customer service in vodafone

: Expert

: Extreme - I love it!

:

1-3 years

secretary at medical supplies company

secretary at medical supplies company

: Advanced

: Extreme - I love it!

:

Less than 1 year

Aaslia marketing

Aaslia marketing

: Advanced

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Flexible / Adaptive

Online Presence

www.facebook.com/Ooya Elsaftawywww.twitter.com/Ooya Elsaftawy

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