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Abdelrahman Waheed

TCA Senior Enterprise Account Management at Vodafone EGYPT

Giza, Egypt
  • Siebel CRM
  • Microsoft Windows
  • Analysis
  • Technical support
  • Customer Service

Work Experience

  • TCA Senior Enterprise Account Management at Vodafone EGYPT

    Nov 2016 to present · 1 Years 11 Months
  • SME Strategic Senior Enterprise Account Management at Vodafone EGYPT

    Feb 2015 to Nov 2016 · 1 Years 3 Months
  • Senior Customer Service Representative at Vodafone EGYPT

    May 2011 to Feb 2015 · 3 Years 4 Months
  • Call Center Team Leader at Vodafone EGYPT

    Dec 2010 to May 2011 · 6 Months

View 2 more experiences

Education

  • BA in Accounting

    Cairo University - Egypt 2005 to 2009 · 4 Years
  • High School - Thanaweya Amma

    Orman - Egypt 2005

Achievments

I'm one of the best achievers of NPS in my current role and also I have the willing to make a strategic analysis for repeated inquiries, problems and customer needs, and found creative solution, with many examples in my current role.

Skills
Tools and Fields of Expertise

  • Siebel CRM
  • Microsoft Windows
  • Analysis
  • Technical support
  • Customer Service
  • Account Mangment
  • Microsoft Office
  • Team Leader
  • Computer Maintenance

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • • Basic Business Skills Acquisition (BBSA) program

    Future Generation Foundation · 2009
  • Principles of the Stock Exchange

    Research & Commercial Studies Center (RCSC) (Cairo University). · 2008
  • ICDL

    UNESCO · 2007