Basic Info

Aswathi Chandran P

4 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior Software Engineer, Band A3 at UST Global, India (HQ in California, USA)

Experience Details

Senior Software Engineer, Band A3

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

UST Global, India (HQ in California, USA) Oct ‘06 – June ‘11
UST Global is a multinational provider of IT services and solutions, headquartered in Aliso Viejo, California, United States. It is one of the leading providers of end-to-end IT services and solutions for Global 1000 companies. The centers in India are ISO 27001 certified and were assessed PCMM level 5 in 2004.

Designation: Senior Software Engineer, Band A3
Job Brief: Provide software enhancement and maintenance solutions for a few mission critical applications for H-E-B Grocery Stores. HEB is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico.

Achievements & Accolades
 The Annual Client Award contender for Best Performance
 Best Rookie Award for performance as a novice.
 Quick turnaround for various client queries and undeterred responsiveness under pressure was much appreciated.
 Adept at root cause analysis and solved various issues in the servers, affecting the system stability.
 Acted as one of the main point of contacts for queries related to Fuel Kiosk application and solving discrepancies between the EPS and fuel servers.
 Received appreciation for coordinating and hosting team building activities like Fun@Work & Immenso initiatives and other in-house events.
Responsibilities

Application Management
 Application enhancement/ maintenance of Retail Software on Unix/C environment, for a Texan Retail store chain, HEB, with over 300 stores and 20 warehouses.
 Enhancement/maintenance and solution for critical applications - POS (Point Of Sale), EPS (Electronic Payment System) & Fuel Dispensers.
 System administration of Unix Servers for POS and EPS.
 Extended support for a Java based system with Windows GUI.
 Root cause analysis for issues affecting system constancy.
 Work towards stabilizing the system and minimalizing impact on business.
 Monitoring the system for alerts and implementing code snippets for issuing alerts promptly.
 Troubleshooting issues for the SSN validations for pharmaceutical orders.
 Point of contact for queries related to Fuel Kiosk application.
 Analysis and solving discrepancies between the EPS and fuel servers.
 Co-ordinate with multiple teams across multiple platforms to ensure data transfer and system stabilization.
 Monitoring and handling system upgrades and subsequent troubleshooting.

Client Relationship Management
 Ascertain prompt resolution of queries and grievances to maximize client satisfaction.
 Regular interaction with client managers for system stabilization and business improvement.
 Work in tandem with teams at the client end, pre-planned or ad hoc, towards speedy problem resolution.
 Troubleshooting technical/operational issues with the POS/ EPS system while conferencing with the system end user.
 Organize and host in-house events/activities and attend to the clients during client visits, ensuring customer satisfaction.

Mentoring & Team Management
 Acted as the Team Leader and contact person for a team of 7.
 Creation and presentation of weekly and monthly reports for productivity and performance analysis.
 Ensure the team meets the SLA and act as a liaison for the team, with the client.
 Provide knowledge transfer and technical mentoring of new entrants on the architecture and technical support system of the existing applications.
 Guide the team to work in sync with the corporate set parameters & achieving business and individual goals.
 Worked with SharePoint team to prepare evaluation modules for the team.

IT SKILLS
Languages: C, C++, JAVA 7, Unix Shell Scripting, SQL/PL SQL, COBOL, JCL, VSAM, DB2, IMS, CICS, BASIC.
Tools: Netbeans, Putty, WINSCP, Cygwin, Oracle SQL developer, Altiris Carbon Copy, Bomgar, TN3270 PLUS, Mercury Service Desk, HP Client, MS Office Suite.
Operating Systems: Windows, UNIX/ Linux, MS DOS.


Company Details

UST Global, India (HQ in California, USA) (multinational)

India

More than 1000 employees

Information Technology Services

N/A

Oct 2006 to Jun 2011 (4 years 8 months)

Achievements


 The Annual Client Award contender for Best Performance  Best Rookie Award for performance as a novice.  Quick turnaround for various client queries and undeterred responsiveness under pressure was much appreciated.  Adept at root cause analysis and solved various issues in the servers, affecting the system stability.  Acted as one of the main point of contacts for queries related to Fuel Kiosk application and solving discrepancies between the EPS and fuel servers.  Received appreciation for coordinating and hosting team building activities like Fun@Work & Immenso initiatives and other in-house events.  Executive Member of euBION, an association of Biotech Students of Sree Chitra Thirunal College of Engineering, Trivandrum; 2003 – 2006.  Organizing team member of TATVA, a Technical cum Cultural fest (intercollegiate) organized by euBION in 2005  Former President of OLGA, Alumni association, Holy Angel’s ISC School, Trivandrum.

Education

B-Tech in Biotechnology & Biochemical Engineering

Education Details

B-Tech

Biotechnology & Biochemical Engineering

Kerala University, India

C / Good / 65 - 75%

N/A

N/A

Kerala University
2002 - 2006
High School - Other

High School Details

Other

Holy angels isc school

India

2002

B / Very Good / 75 - 85%

N/A

Holy angels isc school
2002

Certifications

Toefl iBT
May 2016

Certificate details

Toefl iBT

May 2016

111 out of 120

N/A

N/A

ETS

N/A

Java 7
Jun 2015

Certificate details

Java 7

Jun 2015

95 out of 100

N/A

N/A

NIIT

N/A

Training and Courses

Training/Course Details

Software Engineering and Corporate Structure of CMMI level 5

Nov 2007

UST

N/A

Training/Course Details

Mainframe Technology

Dec 2007

UST

N/A

Training/Course Details

SQL/ PL SQL

Jan 2008

UST

N/A

Training/Course Details

Programming in C, C++ and Unix Shell Scripting

Dec 2007

UST

N/A

Training/Course Details

Retail Domain and Architecture

Apr 2009

UST

N/A

Training/Course Details

Advance training in Retail Domain

Sep 2010

UST

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Advance Training In Retail DomainAdventure SportsAnalyticalBiotechnology & Biochemical EngineeringClient RelationsCultural EventsCustomer ServiceCustomer-orientedEnglishEvent Coordination/ HostingHindiITInformation Technology ServicesInitiativeJava 7Mainframe TechnologyMalayalamOrganizerProgramming In C, C++ And Unix Shell ScriptingReadingRetail Domain And ArchitectureRetail Software ManagementRoot Cause AnalysisSQL/ PL SQLSenior Software Engineer, Band A3Software DevelopmentSoftware Engineering And Corporate Structure Of CMMI Level 5SupportTamilTeam ManagementTeam PlayerToefl IBTUST Global, India (HQ In California, USA)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Malayalam

Malayalam

: Fluent

: Fluent

: Fluent

: Fluent

Tamil

Tamil

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Fields of Expertise

Retail Software Management

Retail Software Management

: Advanced

: High

:

3-5 years

Client Relations

Client Relations

: Advanced

: High

:

3-5 years

Root Cause Analysis

Root Cause Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Event Coordination/ hosting

Event Coordination/ hosting

: Advanced

: High

:

3-5 years

Team Management

Team Management

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Customer-oriented, Initiative, Organizer, Team Player

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