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Aswathi Chandran P

Retail s/w; CRM; Team Lead

Dubai, United Arab Emirates
  • Root Cause Analysis
  • Retail Software Management
  • Client Relations
  • Event Coordination/ hosting
  • Team Management

Work Experience

  • Senior Software Engineer, Band A3 at UST Global, India (HQ in California, USA)

    Oct 2006 to Jun 2011 · 4 Years 1

Education

  • B-Tech in Biotechnology & Biochemical Engineering

    Kerala University - Egypt 2002 to 2006 · 4 Years
  • High School - Other

    Holy angels isc school - Egypt 2002

Achievments

 The Annual Client Award contender for Best Performance  Best Rookie Award for performance as a novice.  Quick turnaround for various client queries and undeterred responsiveness under pressure was much appreciated.  Adept at root cause analysis and solved various issues in the servers, affecting the system stability.  Acted as one of the main point of contacts for queries related to Fuel Kiosk application and solving discrepancies between the EPS and fuel servers.  Received appreciation for coordinating and hosting team building activities like Fun@Work & Immenso initiatives and other in-house events.  Executive Member of euBION, an association of Biotech Students of Sree Chitra Thirunal College of Engineering, Trivandrum; 2003 – 2006.  Organizing team member of TATVA, a Technical cum Cultural fest (intercollegiate) organized by euBION in 2005  Former President of OLGA, Alumni association, Holy Angel’s ISC School, Trivandrum.

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Skills
Tools and Fields of Expertise

  • Root Cause Analysis
  • Retail Software Management
  • Client Relations
  • Event Coordination/ hosting
  • Team Management

Languages

  • English

    Fluent
  • Hindi

    Intermediate
  • Malayalam

    Fluent
  • Tamil

    Intermediate

Training & Certifications

  • Toefl iBT

    ETS · 2016
  • Java 7

    NIIT · 2015
  • Advance training in Retail Domain

    UST · 2010
  • Retail Domain and Architecture

    UST · 2009
  • SQL/ PL SQL

    UST · 2007
  • Mainframe Technology

    UST · 2007
  • Programming in C, C++ and Unix Shell Scripting

    UST · 2007
  • Software Engineering and Corporate Structure of CMMI level 5

    UST · 2007