Basic Info

Assem Effat Ghonemy

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Software Delivery Manager at Vodafone

Experience Details

Software Delivery Manager

IT/Software Development, Operations/Management

Manager

Role:
o Plan, set and manage strategy, budget, resources and projects
o Recruit, manage, train, motivate, coach and develop staff to increase productivity and efficiency
o Negotiate, select and manage partners and vendors (SLA, delivery and costs)

My Responsibility is the delivery of:
o Credit Management systems (2007-)
 Collection: tracking unpaid bills, set payment deals (1-8 installments), send notifications (manual and scheduled), activate/deactivate barring services, reactivate, suspend and deactivate contracts and customers individually and in batches
 High usage: tracking unbilled amounts, detecting high users once exceeding credit limits (2 hours SLA), send reminders, barring services
o Contact Strategy platform (2016-)
 Moderating customer notifications through daily, weekly and monthly quotas, moderating sending advertisement in SMS
o Commission system (2013-2016) – using Callidus
 Calculating incentives for sales personnel, dealers and x-dealers based on different schema for consumer, franchise and enterprise domains


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2013 to present (4 years 7 months)
Business Solutions Supervisor at Vodafone

Experience Details

Business Solutions Supervisor

IT/Software Development, Operations/Management

Manager

Role:
o Plan, set and manage budget, resources and projects
o Manage, train, motivate, coach and develop staff to increase productivity and efficiency
o Negotiate, select and manage partners and vendors (SLA, delivery and costs)

My Responsibility was to deliver:
o Credit Management systems (2007-)
o Retail Solutions (2006-2013)
 POS (NTSWincash – Austria): cash and inventory management, backend services (activate line, SIM swap, adding services, etc.), anti-fraud loyalty redemption process
 Queuing (Q-net – Hungary): ordering customers according to their segment, the needed service and terminal function and availability
 Attendance: fingerprint system for retail staff


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2010 to May 2013 (3 years 4 months)
Products and Services Team Lead at Vodafone

Experience Details

Products and Services Team Lead

Operations/Management, IT/Software Development

Experienced (Non-Manager)

Role:
o Leading Development and Delivery team
o Manage partners and vendors timelines and deliverables

My Responsibility was to deliver:
o Credit Management systems (2007-)
o Retail Solutions (2006-2013)
o Loyalty engine (2007)
 Points redemption schema for prepaid and postpaid customers
o CRM (2005-2009) – using Siebel
 Customer data, add/remove services, activate new accounts, sending notifications, sales leads, etc.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2007 to Dec 2009 (2 years 9 months)
IT – CRM – Senior Systems Analyst at Vodafone

Experience Details

IT – CRM – Senior Systems Analyst

IT/Software Development

Experienced (Non-Manager)

o Developing CRM and Retail solutions


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2005 to Feb 2007 (1 year 8 months)
Electronics Engineer at Mentor Graphics

Experience Details

Electronics Engineer

Engineering - Telecom/Technology

Entry Level

o Developing the technical content of Mentor’s educational websites
o Converting all Mentor Documentation from FrameMaker5 to FrameMaker7


Company Details

Mentor Graphics (multinational)

Cairo, Egypt

101-500 employees

Electronics and Semiconductors

N/A

Aug 2001 to May 2005 (3 years 9 months)

Achievements


o Initiating and leading the Customer/User Experience program
o Introducing the Contact Strategy platform
o Implementing the Risk Management Digital Transformation
o Omni Channel integration with Risk Management
o 105K EUR OPEX saving in Callidus Commission system
o Increase Vodafone customer’s NPS through the Credit Management system


o 200K EGP OPEX saving in Retail NTSwincash system
o Retail expansions (70 stores to 200+ stores)
o Wincash upgrade from v.6 to v.9 in all Vodafone Egypt stores
o Introducing Queuing system and Attendance system


o Designed and implemented Siebel-Loyalty-Wincash fraud-free cycle for redeeming Vodafone One points
o Introduced the multi-terminal remote stores


o Converted all Mentor Documentation from FrameMaker5 to FrameMaker7 in just 9 months out of planned 15 months


13th in my class over the whole 5 years, 9th in my class in bachelor year

Education

Bachelor in Electronics and Communication Engineering in Electronics and Communications

Education Details

Bachelor in Electronics and Communication Engineering

Electronics and Communications

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
1996 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Alorman Elthanaweya Elnamozageya

Egypt

1996

A / Excellent / 85 -100%

N/A

Alorman Elthanaweya Elnamozageya
1996

Certifications

TOEFL
Sep 2001

Certificate details

TOEFL

Sep 2001

520

N/A

N/A

AMIDEAST

N/A

Training and Courses

Training/Course Details

Marketing Strategic Driven Management

Feb 2014

Vodafone

N/A

Training/Course Details

Business Acumen

Oct 2015

Vodafone

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdventureAnalyticalArabicBusiness AcumenBusiness Solutions SupervisorCustomer ExperienceElectronics And CommunicationsElectronics And SemiconductorsElectronics EngineerEnglishFlexibleITIT CRM Senior Systems AnalystLeaderManagementMarketing Strategic Driven ManagementMentor GraphicsMicrosoft OfficeNTS WincashPersistentProducts And Services Team LeadSQLSoftware Delivery ManagerSoftware DevelopmentSportsSupervisionSupportiveTOEFLTelecommunicationsTravelUseful DetailsVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

SQL

SQL

: Advanced

: Medium

:

More than 7 years

NTS Wincash

NTS Wincash

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Supervision

Supervision

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Experience

Customer Experience

: Advanced

: Extreme - I love it!

:

5-7 years

Software development

Software development

: Intermediate

: High

:

3-5 years

Key Skills

Analytical, Leader, Flexible / Adaptive, Persistent, Supportive

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