Basic Info

Assem Effat Ghonemy

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Software Development Manager at Vodafone

Experience Details

Software Development Manager

IT/Software Development

Manager

o Managing a team which do the functions of business analysis, system analysis, architect, develop and test commercial, customer care and finance requirements
o Planning resources and budget
o Performance review, mentoring, career development and skill/task assessments
o Hiring, firing, performance evaluation ratings and commitment setting
o Team delivery, timelines and adherence
o Managing vendor agreements, SLA, financials and legal documents


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2013 to present (4 years 2 months)
Products & Services Team Lead at Vodafone

Experience Details

Products & Services Team Lead

IT/Software Development

Manager

o Leading software development resources in designing, developing and test customer care and retail solutions
o Planning resources and budget
o Team delivery, timelines and adherence
o Managing vendor agreements, SLA, financials and legal documents


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2007 to May 2013 (6 years 2 months)
IT – CRM – System Analyst at Vodafone

Experience Details

IT – CRM – System Analyst

IT/Software Development

Experienced (Non-Manager)

o Developing CRM, Retail and Loyalty solutions


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2005 to Feb 2007 (1 year 8 months)
Electronics Engineer at Mentor Graphics

Experience Details

Electronics Engineer

Engineering - Telecom/Technology

Entry Level

o Converting all Mentor Documentation from FrameMaker5 to FrameMaker7
o Developing the technical content of Mentor’s educational websites


Company Details

Mentor Graphics (multinational)

Cairo, Egypt

101-500 employees

Electronics and Semiconductors

N/A

Aug 2001 to May 2005 (3 years 9 months)

Achievements


o Initiating and leading the Customer/User Experience program
o Introducing the Contact Strategy platform
o Implementing the Risk Management Digital Transformation
o Omni Channel integration with Risk Management
o 105K EUR OPEX saving in Callidus Commission system
o Increase Vodafone customer’s NPS through the Credit Management system


o 200K EGP OPEX saving in Retail NTSwincash system
o Retail expansions (70 stores to 200+ stores)
o Wincash upgrade from v.6 to v.9 in all Vodafone Egypt stores
o Introducing Queuing system and Attendance system


o Designed and implemented Siebel-Loyalty-Wincash fraud-free cycle for redeeming Vodafone One points
o Introduced the multi-terminal remote stores


o Converted all Mentor Documentation from FrameMaker5 to FrameMaker7 in just 9 months out of planned 15 months


13th in my class over the whole 5 years, 9th in my class in bachelor year

Education

Bachelor in Electronics and Communication Engineering in Electronics and Communications

Education Details

Bachelor in Electronics and Communication Engineering

Electronics and Communications

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
1996 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Alorman Elthanaweya Elnamozageya

Egypt

1996

A / Excellent / 85 -100%

N/A

Alorman Elthanaweya Elnamozageya
1996

Certifications

TOEFL
Sep 2001

Certificate details

TOEFL

Sep 2001

520

N/A

N/A

AMIDEAST

N/A

Training and Courses

Training/Course Details

Marketing Strategic Driven Management

Feb 2014

Vodafone

N/A

Training/Course Details

Business Acumen

Oct 2015

Vodafone

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdventureAnalyticalArabicBusiness AcumenCustomer ExperienceElectronics And CommunicationsElectronics And SemiconductorsElectronics EngineerEnglishFlexibleITIT CRM System AnalystLeaderManagementMarketing Strategic Driven ManagementMentor GraphicsMicrosoft OfficeNTS WincashPersistentProducts & Services Team LeadSQLSoftware DevelopmentSoftware Development ManagerSportsSupervisionSupportiveTOEFLTelecommunicationsTravelUseful DetailsVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

SQL

SQL

: Advanced

: Medium

:

More than 7 years

NTS Wincash

NTS Wincash

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Supervision

Supervision

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Experience

Customer Experience

: Advanced

: Extreme - I love it!

:

5-7 years

Software development

Software development

: Intermediate

: High

:

3-5 years

Key Skills

Analytical, Leader, Flexible / Adaptive, Persistent, Supportive

Online Presence

https://www.linkedin.com/in/assem-ghonemyhttps://www.facebook.com/assem.ghonemy

Assem is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Assem's full profile and find more great talent and professionals to join your team.