Basic Info

Asmaa Youssef

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support at RAYA

Experience Details

Technical Support

Customer Service/Support

Entry Level

Account Advisor at Etisalat UAE supporting UAE customers with their home services which include Internet, landline and IPTV. Answer all sales ,billing inquires and technical issues that customers are facing with their services and try to solve it with the available resources, also escalating cases to Technician Team if needed.


Company Details

RAYA

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Dec 2014 to present (2 years)

Education

Technical Diploma in Advanced Telecommunication Network Section

Education Details

Technical Diploma

Advanced Telecommunication Network Section

National Telecommunications Institute,NTI, Egypt

B / Very Good / 75 - 85%

N/A

Graduation Project: "Planning and Performance Analysis for Outdoor /Indoor LTE Networks"

National Telecommunications Institute,NTI
2015 - 2016
BSc in Faculty of Engineering,Electronics and Communications

Education Details

BSc

Faculty of Engineering,Electronics and Communications

Al Azhar University, Egypt

Not specified

N/A

Graduation Project: ''Cognitive Radio Background''

Al Azhar University
2009 - 2014

Certifications

Certificate details

Cisco Certified Network Associate 200-120

May 2015

N/A

N/A

CSCO12763745

Cisco

N/A

Training and Courses

Training/Course Details

network

Mar 2014

Orange Business Services

N/A

Training/Course Details

soft skills

Mar 2014

Al Korra for Sustainable Development

N/A

Training/Course Details

Telecommunications

Sep 2013

SUEZ Oil Company

N/A

Training/Course Details

Transmission

Jul 2012

NTI (National Telecommunication Institute)

N/A

Training/Course Details

communication

Aug 2011

Telecom Egypt

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

Advanced Telecommunication Network SectionArabicCisco Certified Network Associate 200-120CitrixColoringCommunicationCommunicatorConsumer ServicesCustomer ServiceEnglishFaculty Of Engineering,Electronics And CommunicationsHard WorkerMATLABMicrosoft OfficeMusicNetworkOrganizerPacket TracerProblem SolverReadingSoft SkillsSupportTeam PlayerTechnical SupportTelecommunicationsTransmission

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Citrix

Citrix

: Expert

: High

:

1-3 years

packet tracer

packet tracer

: Expert

: Extreme - I love it!

:

3-5 years

MATLAB

MATLAB

: Advanced

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/asmaayoussef

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