Basic Info

Hossam Ashoub

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sr. Representative at Vodafone Egypt

Experience Details

Sr. Representative

Customer Service/Support

Experienced (Non-Manager)

-Jan 2016 Credit Management “Bad Debt Recovery Team SR. Agent”.
-June 2015 Credit Management “Collection Out-Bound Agent”.
-Aug 2014 WebChat Team Leader as a Loan.
-Jan 2013 Credit Management “Collection IN-Bound Agent”.
-Sep 2012 Campaign Specialist.
-May 2012 Customer Care Agent “High Segment”.
Nov 2011 Customer Care Agent “Co-Med Segment”.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Nov 2011 to present (5 years 9 months)
Agent at RAYA Contact Center

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

- March 2011 Complain Rep. “MacDonald’s Project”.
- November 2010 Restaurant Rep. “MacDonald’s Project”.
- July 2010 Customer Care Rep. “MacDonald’s Project”.


Company Details

RAYA Contact Center (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jul 2010 to Jun 2011 (11 months)
Agent at Access Point

Experience Details

Agent

IT/Software Development

Entry Level

- December 2009 IN-Door & Out-Door Software Agent.
- April 2008 Telesales Rep. Software & Hardware products.


Company Details

Access Point

Giza, Egypt

11-50 employees

Computer Software

N/A

Apr 2008 to May 2009 (1 year 1 month)

Education

Computer & Management Information in Computer & Management Science

Education Details

Computer & Management Information

Computer & Management Science

High institute for computer and management science, Egypt

C / Good / 65 - 75%

N/A

N/A

High institute for computer and management science
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman High School

Egypt

2007

C / Good / 65 - 75%

N/A

Orman High School
2007

Training and Courses

Training/Course Details

English Course

Apr 2014

AMIDEAST

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AgentArabicCommunicatorComputer & Management ScienceComputer SoftwareCustomer CareCustomer ServiceEnglishEnglish CourseHard WorkerITMicrosoft OfficeNegotiationNegotiatorOrganizerRAYA Contact CenterSalesSoftware DevelopmentSr. RepresentativeSupportSupportiveTeam LeaderTelecommunicationsTypingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Typing

Typing

: Intermediate

: High

:

1-3 years

Fields of Expertise

Negotiation

Negotiation

: Advanced

: High

:

3-5 years

Customer Care

Customer Care

: Advanced

: High

:

3-5 years

Team Leader

Team Leader

: Intermediate

: Medium

:

Less than 1 year

Sales

Sales

: Beginner

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Negotiator, Organizer, Supportive

Online Presence

http://linkedin.com/in/hossam-ashoub-a2164aa7

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