Basic Info

Hossam Ashoub

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sr. Representative at Vodafone Egypt

Experience Details

Sr. Representative

Customer Service/Support

Experienced (Non-Manager)

-Jan 2016 Credit Management “Bad Debt Recovery Team SR. Agent”.
-June 2015 Credit Management “Collection Out-Bound Agent”.
-Aug 2014 WebChat Team Leader as a Loan.
-Jan 2013 Credit Management “Collection IN-Bound Agent”.
-Sep 2012 Campaign Specialist.
-May 2012 Customer Care Agent “High Segment”.
Nov 2011 Customer Care Agent “Co-Med Segment”.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Nov 2011 to present (5 years 11 months)
Agent at RAYA Contact Center

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

- March 2011 Complain Rep. “MacDonald’s Project”.
- November 2010 Restaurant Rep. “MacDonald’s Project”.
- July 2010 Customer Care Rep. “MacDonald’s Project”.


Company Details

RAYA Contact Center (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jul 2010 to Jun 2011 (11 months)
Agent at Access Point

Experience Details

Agent

IT/Software Development

Entry Level

- December 2009 IN-Door & Out-Door Software Agent.
- April 2008 Telesales Rep. Software & Hardware products.


Company Details

Access Point

Giza, Egypt

11-50 employees

Computer Software

N/A

Apr 2008 to May 2009 (1 year 1 month)

Education

Computer & Management Information in Computer & Management Science

Education Details

Computer & Management Information

Computer & Management Science

High institute for computer and management science, Egypt

C / Good / 65 - 75%

N/A

N/A

High institute for computer and management science
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman High School

Egypt

2007

C / Good / 65 - 75%

N/A

Orman High School
2007

Training and Courses

Training/Course Details

English Course

Apr 2014

AMIDEAST

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AgentArabicCommunicatorComputer & Management ScienceComputer SoftwareCustomer CareCustomer ServiceEnglishEnglish CourseHard WorkerITMicrosoft OfficeNegotiationNegotiatorOrganizerRAYA Contact CenterSalesSoftware DevelopmentSr. RepresentativeSupportSupportiveTeam LeaderTelecommunicationsTypingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Typing

Typing

: Intermediate

: High

:

1-3 years

Fields of Expertise

Negotiation

Negotiation

: Advanced

: High

:

3-5 years

Customer Care

Customer Care

: Advanced

: High

:

3-5 years

Team Leader

Team Leader

: Intermediate

: Medium

:

Less than 1 year

Sales

Sales

: Beginner

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Negotiator, Organizer, Supportive

Online Presence

http://linkedin.com/in/hossam-ashoub-a2164aa7

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