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Arghadeep Mukherjee
Business Analyst at Phoenix Innovations
IndiaWork Experience
Phoenix Innovations
Jun 2023 - Present -1 yr, 11 months
India
- Job Details:Identify software product requirements, evaluate solutions, and provide technical recommendations. Create design documents and business specifications. Conduct unit, integration, system testing, AI prompt R&D and engineering. Coordinate development and releases with clients and teams, prepare product demos, and facilitate business requirements discussions. Coordinate with cross-functional teams. Assist in project execution and prepare forecasts, keep clients updated with regular status reports. Manage stakeholder expectations and timelines in the context of project deliverables.
Capgemini
May 2022 - Jul 2022 -2 months
India
- Job Details:Developed a fully functional rebate management module on Salesforce utilizing Salesforce Manufacturing Cloud. Utilized advanced Salesforce administrator features in conjunction with Manufacturing Cloud to address and resolve a complex rebate management scenario. Administered the ship and debit program, calculated rebates across various models including value and percentage-based structures.
Capgemini
May 2021 - Jun 2023 -2 yrs, 1 month
India
- Job Details:Leading Salesforce administration, app building, and development through the completion of Trailhead's prestigious super badges and internal certifications. Spearheading the end-to-end development of a certification management solution, harnessing diverse Salesforce features such as flows, reports, dashboards, app creation, and Apex triggers and test classes. Utilizing Tableau to craft tailored dashboards and generate actionable visualizations, delivering invaluable insights for informed decision-making.
Tata Consultancy Services
Nov 2018 - May 2021 -2 yrs, 6 months
India
- Job Details:Interfaced directly with the client's customer base, swiftly resolved issues within a 2-hour window, ensured exceptional client satisfaction and retention rates. Collaborated closely with the Scrum Master to orchestrate sprint cycles, provided crucial support in monitoring project progress through detailed dashboard presentations featuring burnup and burndown charts. Initiated and executed the implementation of a game-changing geographic number portability feature, drove a substantial monthly increase of 500 users porting operators and elevating customer satisfaction. Deployed automated scripting operations, reduced system downtime by 2 hours and optimized operational efficiency.
Education
Master's Degree in Marketing & Operations
Goa Institute of ManagementJan 2023
Bachelor's Degree in Electronics and Communication
Heritage Institute of Technology, KolkataJan 2018
Bachelor's Degree
Delhi Public School, KolkataJan 2014
Skills
- Business Analysis
- Data Analysis
- Project Management
- Statistical Analysis
- Strategic Planning
- Java
- SQL
- Tableau
- C++
- Salesforce Administration
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Languages
English
BeginnerHindi
BeginnerBengali
Beginner