AM

Arghadeep Mukherjee

Business Analyst at Phoenix Innovations

India

Work Experience

  • Business Analyst

    Phoenix Innovations

    Jun 2023 - Present -1 yr, 11 months

    India

    • Job Details:Identify software product requirements, evaluate solutions, and provide technical recommendations. Create design documents and business specifications. Conduct unit, integration, system testing, AI prompt R&D and engineering. Coordinate development and releases with clients and teams, prepare product demos, and facilitate business requirements discussions. Coordinate with cross-functional teams. Assist in project execution and prepare forecasts, keep clients updated with regular status reports. Manage stakeholder expectations and timelines in the context of project deliverables.
  • Business Analyst Intern

    Capgemini

    May 2022 - Jul 2022 -2 months

    India

    • Job Details:Developed a fully functional rebate management module on Salesforce utilizing Salesforce Manufacturing Cloud. Utilized advanced Salesforce administrator features in conjunction with Manufacturing Cloud to address and resolve a complex rebate management scenario. Administered the ship and debit program, calculated rebates across various models including value and percentage-based structures.
  • Consultant

    Capgemini

    May 2021 - Jun 2023 -2 yrs, 1 month

    India

    • Job Details:Leading Salesforce administration, app building, and development through the completion of Trailhead's prestigious super badges and internal certifications. Spearheading the end-to-end development of a certification management solution, harnessing diverse Salesforce features such as flows, reports, dashboards, app creation, and Apex triggers and test classes. Utilizing Tableau to craft tailored dashboards and generate actionable visualizations, delivering invaluable insights for informed decision-making.
  • Assistant Systems Engineer

    Tata Consultancy Services

    Nov 2018 - May 2021 -2 yrs, 6 months

    India

    • Job Details:Interfaced directly with the client's customer base, swiftly resolved issues within a 2-hour window, ensured exceptional client satisfaction and retention rates. Collaborated closely with the Scrum Master to orchestrate sprint cycles, provided crucial support in monitoring project progress through detailed dashboard presentations featuring burnup and burndown charts. Initiated and executed the implementation of a game-changing geographic number portability feature, drove a substantial monthly increase of 500 users porting operators and elevating customer satisfaction. Deployed automated scripting operations, reduced system downtime by 2 hours and optimized operational efficiency.
  • Education

    • Master's Degree in Marketing & Operations

      Goa Institute of Management

      Jan 2023 

    • Bachelor's Degree in Electronics and Communication

      Heritage Institute of Technology, Kolkata

      Jan 2018 

    • Bachelor's Degree

      Delhi Public School, Kolkata

      Jan 2014 

    Skills

    • Business Analysis
    • Data Analysis
    • Project Management
    • Statistical Analysis
    • Strategic Planning
    • Java
    • SQL
    • Tableau
    • C++
    • Salesforce Administration
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    Languages

    • English

      Beginner
    • Hindi

      Beginner
    • Bengali

      Beginner
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