ZH

Zainab Hamouda

Quality Assurance Analyst at Transcom

Hadayek October, Giza, Egypt

Work Experience

  • Quality Assurance Analyst

    Transcom

    Oct 2024 - Present -8 months

    Egypt

    • Job Details:Continuously monitor service levels to identify trends and patterns that impact the overall customer experience, ensuring adherence to established standards and procedures.

  • Customer Support Representative

    Transcom

    Sep 2023 - Oct 2024 -1 yr, 1 month

    Egypt

    • Job Details:Provide product/services information, answer questions, and resolve any problems that our customer accounts might face with accuracy and efficiency.

  • Customer Support Representative

    Vodafone UK

    Jul 2022 - Jul 2023 -1 yr

    • Job Details:Ensure customer satisfaction throughout their subscription, assisting them before and after their purchases and make sure that the service/product provided by the company is meeting their expectations.

  • Customer Support Representative

    Concentrix

    Feb 2022 - May 2022 -3 months

    • Job Details:Provide service information related to booking customers and provide all information needed for hotel reservations to ensure customer satisfaction throughout their trip.

    • Education

    • Bachelor's Degree in Finance

      Misr University for Science and Technology (MUST)

      Jan 2020 - Jan 2024 - 4 yr

    Skills

    • Leadership
    • Computer Skills
    • Presentation Skills
    • Detail-oriented
    • Communication skills
    • Ability to multitask

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • German

      Intermediate
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