Basic Info

Andrew Reiad

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support representative at TEData

Experience Details

Technical support representative

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

responsible of creating technical tickets for customer’s problems and handling orders, rapidly responding to the customer and assisting the customer with installation and basic questions. He/she is also responsible of providing the customer with knowledge about ADSL service, escalating issues to second level support, following customer problems and achieving customer satisfaction, increasing businesses diversify and products, and having the ability to receive and handling the complaints and providing technical support to the customers.


Company Details

TEData

Cairo, Egypt

501-1000 employees

Telecommunications

www.tedata.com

Jun 2014 to present (2 years 6 months)
IT Specialist & tech engineer at Crocodile Company for IT Services & Surveillance cameras

Experience Details

IT Specialist & tech engineer

Engineering - Telecom/Technology, IT/Software Development

Entry Level

perform New System installations and upgrades
Service and maintain CCTV, switches and access systems.
Troubleshoot and repair advanced installations using test equipment and PCs.
Provide customer instruction on system operation and functionality.
Perform system testing and signal verification
Submit accurate and timely documentation to management.
Comply with all local codes & manufacturer specifications.
Attend classroom and field training as required.


Company Details

Crocodile Company for IT Services & Surveillance cameras

Cairo, Egypt

11-50 employees

Security and Surveillance, Information Technology Services

N/A

Jul 2013 to Apr 2014 (9 months)
IT Specialist & tech engineer at Eastel Company for surveillance cameras

Experience Details

IT Specialist & tech engineer

Engineering - Telecom/Technology, IT/Software Development

Entry Level

perform New System installations and upgrades
Service and maintain CCTV, Switches and access systems.
Troubleshoot and repair advanced installations using test equipment and PCs.
Provide customer instruction on system operation and functionality.
Perform system testing and signal verification
Submit accurate and timely documentation to management.
Comply with all local codes & manufacturer specifications.
Attend classroom and field training as required.


Company Details

Eastel Company for surveillance cameras

Cairo, Egypt

11-50 employees

Security and Surveillance

N/A

Feb 2012 to May 2013 (1 year 2 months)

Education

Bachelor's Degree in Electrical Engineering.Minor: Electronics and Communications

Education Details

Bachelor's Degree

Electrical Engineering.Minor: Electronics and Communications, Electrical Engineering.Minor: Electronics and Communications

Modern Academy, Egypt

Not specified

Electrical Engineering. Minor: Electronics and Communications

N/A

Modern Academy
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hadayek El Maadi Experimental language School

Egypt

2008

C / Good / 65 - 75%

N/A

Hadayek El Maadi Experimental language School
2008

Certifications

Certified GSM
Jul 2010

Certificate details

Certified GSM

Jul 2010

N/A

N/A

N/A

Cairo university

N/A

Certificate details

• Certified 2G&3G; Planning package Grade

Sep 2012

N/A

N/A

N/A

Legand

N/A

Certificate details

• Certified ccna exploration: network fundamentals course

Oct 2013

N/A

N/A

N/A

IT Gate

N/A

Training and Courses

Training/Course Details

Mat Lab – PSPICE - Visual Basic –Pascal - c/c++ - Q Basic

Nov 2012

Cairo university

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Tech-supportAnalyticalCertified GSMCreativeCustomer ServiceCustomer-orientedElectrical Engineering.Minor: Electronics And CommunicationsEnglishITIT Specialist & Tech EngineerInformation Technology ServicesInnovativeMat Lab PSPICE - Visual Basic Pascal - C/c++ - Q BasicMeeting New PeopleMicrosoft OfficeProblem SolverReadingSecurity & SurveillanceSecurity And SurveillanceSoftware DevelopmentSupportSwimmingTechnical Support RepresentativeTelecommunicationsTraveling Certified 2G&3G; Planning Package Grade Certified Ccna Exploration: Network Fundamentals Course

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

ADSL Tech-support

ADSL Tech-support

: Expert

: Extreme - I love it!

:

1-3 years

Security & Surveillance

Security & Surveillance

: Advanced

: Medium

:

1-3 years

Key Skills

Analytical, Customer-oriented, Creative, Problem Solver, Innovative

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