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Human Resources Coordinator & Specialist

• Job Details:Dynamic and detail-oriented HR coordinator and specialist with over 5 years of experience in managing HR operations and employee support, enhancing employee engagement through innovative solutions and strategic planning. Implemented a new onboarding program that reduced employee turnover by 15%. Assisted in the development and implementation of HR initiatives and systems. Coordinated recruitment processes, including job postings. Managed employee records and ensured compliance with HR policies and regulations. Managed payroll for 21 employees.

Customer Relationship & Operations Coordinator

• Job Details:Led a team to boost client satisfaction by 30% through tailored consulting strategies. Skilled in helping companies leverage CRM systems to manage customer interactions and data effectively. Implemented CRM solutions, enhancing lead conversion by 40%. Created, edited, and altered customer service strategies and procedures in an agile manner to best deliver a satisfying experience for all store customers. Managed and updated the customer loyalty program.

Consultant & Business Manager

• Job Details:Experienced in strategic planning and business development, helped reduce labor costs by 25% through the introduction of developed and implemented strategic plans to enhance business performance. Focused on optimizing operational efficiency and driving growth with innovative solutions. Spearheaded a project that resulted in a 20% increase in revenue for a major client within one year. Provided financial reports to upper management, assisting in budget creation and invoice processing. Supported HR by managing employee attendance records and organizing office events to improve morale.