Basic Info

Ahmed Abd El Fattah

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Service desk at Efinance

Experience Details

IT Service desk

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Efinance

Giza, Egypt

More than 1000 employees

Information Technology Services

Efinance.com.eg

Mar 2015 to present (2 years 5 months)
Sales Executive at Sawa Alaqaria for Real Estate

Experience Details

Sales Executive

Sales/Retail

Experienced (Non-Manager)

1-Responsible for any inquiry from the client about real estate and how to own it , what the best time to get that and the best area if the client want to invest his money
2-Responsible for selling villas and chalet in north coast and red sea


Company Details

Sawa Alaqaria for Real Estate

Cairo, Egypt

101-500 employees

Real Estate/Property Management

N/A

Jan 2014 to Jan 2015 (1 year)
Regional Advisor at OSN

Experience Details

Regional Advisor

Customer Service/Support

Experienced (Non-Manager)

- Responsible for monthly Target for all OSN products and packages.
- Explain to our customers all financial transactions occur on their accounts for all method of payment Such as Cash, Credit Card "Visa Card – Master Card –American Express Card - Dinners, Direct Debit "KSA - Jordan" and Standing Order "Kuwait" .
- handling all customers problems technical and non technical.
- Follow up with executive within Middle East or middle and higher management for all issues needed to.
- Technical support solving all satellites, decoder's software & hardware problems.


Company Details

OSN (multinational)

Egypt

More then 1000 employees

Entertainment

www.osn.com

Oct 2013 to Jan 2014 (3 months)
Team leader at CAIRO SCAN Radiology and Labs

Experience Details

Team leader

Customer Service/Support

Experienced (Non-Manager)

- Responsible for handling the customers' complaints.
- Monitoring the service level of calls.
- Supporting the call center agents for any issues.
- Responsible for sent an e-mails and reports about agents schedule and the service level every day.
- Increase agents' performance by making evaluation every month.


Company Details

CAIRO SCAN Radiology and Labs

Egypt

N/A

Healthcare and Medical Services

N/A

Oct 2012 to Oct 2013 (1 year)
Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

1.Handling customers' inquiries & complaints.
2.Educating customers about different service
3.Excellent Communication analytical and troubleshooting skills


Company Details

Vodafone Egypt (multinational)

Egypt

N/A

Telecommunications

N/A

Jun 2011 to May 2012 (11 months)
IT Specialist at ODCE OFFICE

Experience Details

IT Specialist

IT/Software Development

Entry Level

1.Administration of network printers, scanners and faxes.
2.Install and deploy antivirus and anti spam.
3.Contact suppliers to get offers of software and hardware and discuss with the Procurement director.
4.Responsible for all office equipment maintenance agreements and follow up.


Company Details

ODCE OFFICE

Egypt

1-10 employees

Engineering Services

N/A

Sep 2010 to Apr 2011 (7 months)
Receptionist at Alzahraa Hospital

Experience Details

Receptionist

Customer Service/Support

Student

1.Able to handle multiple assignments and work under pressure.
2.Excellent Communication analytical and troubleshooting skills.
3.Receive the client and respond to all calls.
4.Highly energetic, and self-motivated


Company Details

Alzahraa Hospital

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

N/A

Jan 2009 to Aug 2010 (1 year 7 months)

Education

BSc in management information system

Education Details

BSc

management information system

Ain Shams Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams Academy
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

TABERY ELHEGAZ

Egypt

2006

B / Very Good / 75 - 85%

N/A

TABERY ELHEGAZ
2006

Certifications

CCNA
May 2012

Certificate details

CCNA

May 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CCNA

Mar 2012

Herotech company

network

Training/Course Details

primavera

Aug 2014

ministry of defense , information system institute

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicBusiness DevelopmentCCNACreativeCustomer ServiceCustomer Service RepresentativeEngineering ServicesEnglishEntertainmentHandles StressHard WorkerHealthcare And Medical ServicesITIT Service DeskIT SpecialistInformation Technology ServicesInternetManagement Information SystemMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNetworkOSNOrganizerPrimaveraProperty ManagementReal EstateReceptionistRegional AdvisorRetailSalesSales ExecutiveSoftware DevelopmentSupportSwimmingTeam LeaderTeam PlayerTelecommunicationsTravelVodafone EgyptWindows Movie Maker

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Windows Movie Maker

Windows Movie Maker

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Little knowledge

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Intermediate

: Extreme - I love it!

:

1-3 years

network

network

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Organizer, Handles Stress, Team Player

Online Presence

eg.linkedin.com/pub/ahmed-nabil/30/812/b38/ahmed.nabil.71619@facebook.com

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