Ahmed Nabil Abd El Fattah

IT service desk

6th of October, Giza, Egypt

Mar 2015 - Present -10 yrs, 4 months

Egypt , Giza

Sawa Alaqaria for Real Estate

Jan 2014 - Jan 2015 -1 yr

Egypt , Cairo

Job Details:1-Responsible for any inquiry from the client about real estate and how to own it , what the best time to get that and the best area if the client want to invest his money 2-Responsible for selling villas and chalet in north coast and red sea

Oct 2013 - Jan 2014 -3 months

Egypt , Cairo

Job Details:- Responsible for monthly Target for all OSN products and packages. - Explain to our customers all financial transactions occur on their accounts for all method of payment Such as Cash, Credit Card "Visa Card – Master Card –American Express Card - Dinners, Direct Debit "KSA - Jordan" and Standing Order "Kuwait" . - handling all customers problems technical and non technical. - Follow up with executive within Middle East or middle and higher management for all issues needed to. - Technical support solving all satellites, decoder's software & hardware problems.

Oct 2012 - Oct 2013 -1 yr

Egypt

Job Details:- Responsible for handling the customers' complaints. - Monitoring the service level of calls. - Supporting the call center agents for any issues. - Responsible for sent an e-mails and reports about agents schedule and the service level every day. - Increase agents' performance by making evaluation every month.

BSc in management information system
Ain Shams Academy
Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
TABERY ELHEGAZ
Jan 2006