Amr Tarik

Service quality improvement officerFull Time

Branch service relationship managerFull Time

Support professional / Customer care representativeFull Time

• Job Details: "Siriusxm" America/Canada project. providing customer support to American users of product in a timely and accurate fashion, Handled incoming calls, responding to inquiries, resolving problems and correcting system errors. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Achieved high sales percentage with consultative, value-focused customer service approach. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow. Achieved customer satisfaction rating of 87% within 24 months, exceeding corporate target. handled recruiting process, phone interviews, and face to face interviews for a month as a side task "HR recruiter task" (April 2015 – May 2015). Sales Consistently generated additional revenue through skilled sales techniques. Named as " Seller of the month " for four times. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Assisted customers over the phone regarding store operations, product, promotions and orders.