Amr Mohsen Shams

Sales EngineerFull Time

• Job Details:- Making telephone calls and in-person visits to existing and prospective customers for new leads. - Demonstrating products and services to customers and assisting them in selecting the best suited for their needs. - Responding promptly to requests for information and pricing to related products and services. - Developing clear and effective written proposals/quotations for existing and prospective customers. - Provide technical and non-technical support and services to clients or other team members regarding the use and operation of equipment. - Meets the assigned target for profitable sales growth in assigned product lines. - Products coverage includes CCTV systems, Fire systems, Intrusion detection, Access control, IT hardware(Routers, Switches, Workstations, Servers) - Optional services (not included in the target) Market Control ERP, Web design and development, and SMS services. - Full logging of sales activities on Softex CRM software to generate reports and analysis needed about the sales activities - Participating in trade shows and conventions covering the related products.

Technical support advisorFull Time

• Job Details:•Effectively manage a high-volume of inbound business customer calls. •Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. •Diagnose and resolve technical hardware and software issues involving land lines, internet connectivity, domain names, web hosting, email clients, IPTV, VOIP, mobile network issues and more. Refer unresolved customer grievances to designated departments for further investigation. Assist customers in configuring new routers and repeaters. Up sell company products and services. Assures that every call is closed clearly and meets the standards, by avoiding any critical errors and high customer effort. Stay current for any outages in the city and any updates or changes related to the system applications that may affect the work flow.

Sales executiveFull Time

• Job Details:Calling the customers to arrange meetings with them to offer our new products listening to customer requirements and their needs maintaining and developing relationships with existing customers in person and via telephone calls negotiating the terms of an agreement and closing sales;