
Amr Mohamed Ibrahim
Travel / Tourism / Cs Service Expert
Giza, Egypt- Microsoft Word
- Sabre
- Tourism/Travel
- Travel Agencies Support
- Ticketing Systems
Work Experience
- Nov 2018 to Apr 2019 · 5 Months
Business Travel Quality Assurance & Training Manager at Attar Travel - Tour to
- Oct 2016 to Oct 2018 · 2 Years
Senior Business Travel & Events Operations Supervisor at Al Qubtan El Khalegie
- Jul 2013 to May 2016 · 2 Years 10 Months
Customer Service and Business Travel Emergency Services Head (Travel & Events) at Egypt International Tours - EIM - FCM International
- Aug 2011 to Jun 2013 · 1 Year 10 Months
Business Travel Operations and Call Centre Supervisor –Escalation Team at Expedia.CA
Education
- New Brunswick university - Egypt 2017 to 2018 · 1 Years
MBA in Corporate Business Travel intelligence
- New Brunswick university - Egypt 2015 to 2018 · 3 Years
Technical Diploma in Six Sigma - Black Belt
- NOT applicable - Egypt 2016 to 2018 · 2 Years
IATA/UFTAA Diploma - Masters in Aviation
- Port Said University (PSU) - Egypt 2007 to 2012 · 5 Years
Bsc In Civil Engineering in Engineering
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Achievments
•+6 Years’ Experience on GDSs (Sabre Red, Amadeus) •+4 Years’ Experience on Online Booking Systems •+5 Years’ Experience in OTA Call centers (3 Years in different managerial Levels) •+4 Years’ Experience in Business and Corporate Travel •+5 Years’ Experience in Quality Assurance & Control and Customer Success •+2 Years’ Experience in Customer service & Product Knowledge Training Note: some of the above Highlights are overlapping not on sequence basis
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SkillsTools and Fields of Expertise
- Microsoft Word
- Sabre
- Tourism/Travel
- Travel Agencies Support
- Ticketing Systems
- Microsoft Excel
- Microsoft Excel
- Sales
- Amadeus
- Call Center
- Customer Care
- Quality Assurance
- Galileo
Languages
English
FluentFrench
BeginnerArabic
Fluent
Training & Certifications
- University of New Brunswick · 2018
Business Travel Management MBA
- Udemy · 2015
The Ultimate Excel Programmer Diploma
- Self Study Training · 2015
The Ultimate Excel Programmer Course
- S · 2014
Ultimate Excel Course
- Self Study Training · 2014
Amadeus Basic and Advanced Training
- Sabre Red Egypt · 2013
Sabre Red Basic ans Advanced Training Certificate
- Self Study Training · 2013
Sabre Red Advanced Training
- Sabre Red Egypt · 2013
Sabre Basic Training
- Self Learning · 2012
Sales Fundamentals & strategies