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Amr Mohamed Ibrahim

Travel / Tourism / Cs Service Expert

Giza, Egypt
  • Microsoft Word
  • Sabre
  • Tourism/Travel
  • Travel Agencies Support
  • Ticketing Systems

Work Experience

  • Business Travel Quality Assurance & Training Manager at Attar Travel - Tour to

    Nov 2018 to Apr 2019 · 5 Months

  • Senior Business Travel & Events Operations Supervisor at Al Qubtan El Khalegie

    Oct 2016 to Oct 2018 · 2 Years

  • Customer Service and Business Travel Emergency Services Head (Travel & Events) at Egypt International Tours - EIM - FCM International

    Jul 2013 to May 2016 · 2 Years 10 Months

  • Business Travel Operations and Call Centre Supervisor –Escalation Team at Expedia.CA

    Aug 2011 to Jun 2013 · 1 Year 10 Months

Education

  • MBA in Corporate Business Travel intelligence

    New Brunswick university - Egypt 2017 to 2018 · 1 Years

  • Technical Diploma in Six Sigma - Black Belt

    New Brunswick university - Egypt 2015 to 2018 · 3 Years

  • IATA/UFTAA Diploma - Masters in Aviation

    NOT applicable - Egypt 2016 to 2018 · 2 Years

  • Bsc In Civil Engineering in Engineering

    Port Said University (PSU) - Egypt 2007 to 2012 · 5 Years
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Achievments

•+6 Years’ Experience on GDSs (Sabre Red, Amadeus) •+4 Years’ Experience on Online Booking Systems •+5 Years’ Experience in OTA Call centers (3 Years in different managerial Levels) •+4 Years’ Experience in Business and Corporate Travel •+5 Years’ Experience in Quality Assurance & Control and Customer Success •+2 Years’ Experience in Customer service & Product Knowledge Training Note: some of the above Highlights are overlapping not on sequence basis

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Skills
Tools and Fields of Expertise

  • Microsoft Word
  • Sabre
  • Tourism/Travel
  • Travel Agencies Support
  • Ticketing Systems
  • Microsoft Excel
  • Microsoft Excel
  • Sales
  • Amadeus
  • Call Center
  • Customer Care
  • Quality Assurance
  • Galileo

Languages

  • English

    Fluent

  • French

    Beginner

  • Arabic

    Fluent

Training & Certifications

  • Business Travel Management MBA

    University of New Brunswick · 2018

  • The Ultimate Excel Programmer Diploma

    Udemy · 2015

  • The Ultimate Excel Programmer Course

    Self Study Training · 2015

  • Ultimate Excel Course

    S · 2014

  • Amadeus Basic and Advanced Training

    Self Study Training · 2014

  • Sabre Red Basic ans Advanced Training Certificate

    Sabre Red Egypt · 2013

  • Sabre Red Advanced Training

    Self Study Training · 2013

  • Sabre Basic Training

    Sabre Red Egypt · 2013

  • Sales Fundamentals & strategies

    Self Learning · 2012
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