Amro Moussa

IT ManagerFull Time

• Job Details:As an IT Manager, IT Department, responsible and accountable for the smooth running of the computer systems, networks, and IT operations within the limits of requirements, specifications, costs and timelines, as per the defined KPIs: - Managing information technology and computer systems - Planning, organizing, controlling and evaluating IT and electronic data operations. - Overseeing IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance - Designing, developing, implementing and coordinating systems, policies and procedures - Ensuring security of data, network access and backup systems - Acting in alignment with end-user needs and system functionality contributing to organizational policy - Identifying problematic areas and implement strategic solutions in time - Auditing systems and assessing their outcomes - Preserving assets, information security and control structures - Handling annual budget and ensuring cost effectiveness

Technical ManagerFull Time

• Job Details:As a Technical Manager, Service Center, designing, deploying, and maintaining HPE,Dell, and Lenovo enterprise server and storage systems; As well as, contributing technical support for all MS Windows server, virtualization, and server consolidation as per defined Key Performance Metrics: - Designing and Implementing infrastructure solution projects including Servers Consolidation, Blade Servers and Storage, Virtualization, and Backup applications -Maintaining and troubleshooting various server/storage issues, including latency and server-side hardware maintenance within critical and datacenter environments - Supporting datacenter migrations by designing connectivity diagrams, rack layouts, power specs, according to planned downtime and upgrades/changes - Resolving level three trouble-ticket requests regarding MS AD DS/FS/RMS/CS/DFS/O365/Exchange administration issues, OS Clusters, DNS, WSUS, and Hyper-V issues - Contributing VMWare ESXi and vCenter Server infrastructure and migration for a medium scalesized projects - Representing the software security products line, pre-sale and after-sales support, and implementation of advanced-level security projects of McAfee, Trend Micro, Cylance, and Kaspersky Anti-Virus/DLP/HIPs - Troubleshooting intermediate networking issues, including TCP/IP, VLANs, Cisco switching and routing with exposure to Fortinet FortiGate policy-based firewalls - Creating hardware and software security hardening, upgrade, and backup procedures - Performing health check and fine-tuning through installing upgrades, and patches - Preparing technical project documents including PoC, Method of Statements, LLD, HLD, FAT/SAT, and transferring the knowledge to the end-customer through the proper handover and training procedures - Familiar with multiple architectural, development, and operational methodologies such as (ITSM, TOGAF, LEAN, etc…)

Assistant IT ManagerFull Time

• Job Details:As an Assistant IT Manager, IT Department, assisted the IT Manager in operating the daily helpdesk service tasks by identifying the technical business needs, delegating responsibilities to the IT team as per defined Key Performance Metrics: - Led the help desk support services within the company, providing regular on-site visits to more than 20 site offices across UAE, supporting various systems including Dell and HP Servers, and Backup products. - Earned a solid reputation for resolving complex issues and providing exceptional end-user support services, utilizing BMC help desk software. - Involved in coordinating with the system administration team for server and network related cases, including storage, domain, and E-mail management, IP telephony and web applications. - Maintained a regular communication with support and service centers in regard to IT devices hardware issues and service SLAs/contracts. - Generated weekly and monthly reports in regard to assets control, activities and performance.