Basic Info

Amr Atef

3 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Sutherland Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Do outbound calls to offer the customers new updates of company's Services


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Outsourcing/Offshoring

Www.sutherlandglobal.com

Nov 2016 to present (8 months)
Manager Assistant at Egyptian Fertilizers producers Association

Experience Details

Manager Assistant

Administration, Accounting/Finance

Experienced (Non-Manager)

• Dealing with membership fees.
• Communicate with the member companies to keep them informed of the work of the organization
• using content management systems to maintain and update websites and internal databases devising and maintaining office systems;
• Using a variety of software packages, such as Adobe Photoshop, Illustrator, etc., to produce brochures, documents and to maintain presentations, records, spreadsheets and databases.
• booking rooms and conference facilities;
• Dealing with telephone and email
• Creating and maintaining filing systems.
• Scheduling and attending meetings.
• Keeping diaries and arranging appointments.
• Organizing travel for staff.


Company Details

Egyptian Fertilizers producers Association

Alexandria, Egypt, Egypt

1-10 employees

Agriculture/Fishing/Farming, Chemicals

www.fpa.com.eg

Mar 2015 to Nov 2016 (1 year 8 months)
Secretary at I Experts For Consulting and Training

Experience Details

Secretary

Administration

Experienced (Non-Manager)

• using a variety of software packages, such as Microsoft Word, Outlook, Power point, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
• using content management systems to maintain and update websites and internal databases devising and maintaining office systems;
• booking rooms and conference facilities;
• Dealing with telephone and email
• Creating and maintaining filing systems.
• Scheduling and attending meetings.
• Keeping diaries and arranging appointments.
• Organizing travel for staff.


Company Details

I Experts For Consulting and Training

Alexandria, Egypt, Egypt

11-50 employees

Renewables and Environment , Oil and Gas, Chemicals

N/A

Oct 2014 to Mar 2015 (5 months)
Gis Specialist at Surveying Services

Experience Details

Gis Specialist

IT/Software Development

Student

Surveying Services is educational organization plus surveying and mapping work in Alexandria, Egypt I was a member of a team responsible for GIS and Mapping Work Project (Abu Gamala Village) Main responsibilities: Information and data collection for the project Mapping Reporting to managers for existing work


Company Details

Surveying Services

Alexandria, Egypt

11-50 employees

Education, Construction - Residential & Commercial/Office

www.hydroland4survey.com

Oct 2012 to Dec 2012 (2 months)
Surveyor at Surveying Services

Experience Details

Surveyor

Engineering - Construction/Civil/Architecture

Student

N/A


Company Details

Surveying Services

Alexandria, Egypt

11-50 employees

Education, Construction - Residential & Commercial/Office

http://www.hydroland4survey.com

Aug 2012 to Oct 2012 (2 months)
Embroidery Designer at El Saeed

Experience Details

Embroidery Designer

IT/Software Development, Business Development

Entry Level

N/A


Company Details

El Saeed

Alexandria, Egypt

11-50 employees

Manufacturing, Textile and Clothing

N/A

Oct 2011 to May 2012 (7 months)
Owner at Select

Experience Details

Owner

IT/Software Development

Manager

N/A


Company Details

Select

Alexandria, Egypt

1-10 employees

Computer Software, Computer Hardware, Computer Networking

N/A

Sep 2008 to Apr 2011 (2 years 7 months)
Salesaman at Gama

Experience Details

Salesaman

Sales/Retail, IT/Software Development

Entry Level

N/A


Company Details

Gama

Alexandria, Egypt

1-10 employees

Computer Hardware, Computer Software

N/A

Jan 2006 to Dec 2010 (4 years 11 months)

Education

Bachelor of Arts in Anthropology

Education Details

Bachelor of Arts

Anthropology

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Abasia

Egypt

2007

B / Very Good / 75 - 85%

N/A

Al Abasia
2007

Certifications

GIS Certificate
Sep 2011

Certificate details

GIS Certificate

Sep 2011

95% out of 100%

N/A

N/A

Surveying Services

N/A

Certificate details

Surveying Certificate

Sep 2011

80% out of 100%

N/A

N/A

Surveying Services

N/A

Certificate details

Customer relationship management (CRM)

May 2016

N/A

N/A

N/A

Hp life

Learn how to build your busine

Certificate details

Maximizing capacity

Jun 2016

N/A

N/A

N/A

Hp Life

Learn about how to maximize your business’s capacity to produce goods or services and explore how a spreadsheet can help you better understand how staff time is used in your business.

Certificate details

Effective presentations

Mar 2016

N/A

N/A

N/A

Hp Life

Learn how to create slide pres

Certificate details

Social media Marketing

Apr 2016

N/A

N/A

N/A

Hp Life

Explore a range of different social media marketing campaigns. Learn how to create a social media advertisement that will reach your target customers.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAgricultureAnthropologyArabicAutoCADBuilding ConstructionBusinessBusiness DevelopmentChemicalsComputer HardwareComputer NetworkingComputer SkillsComputer SoftwareConstruction - Residential & CommercialCreativeCustomer Relationship Management (CRM)Customer ServiceCustomer Service RepresentativeEducationEffective PresentationsEmbroidery DesignerEnglishFarmingFinanceFinancial ManagementFishingGISGIS CertificateGis SpecialistGraphic DesignHandles StressHard WorkerITInitiativeInsuranceInternetManager AssistantManufacturingMarketingMaximizing CapacityMicrosoft OfficeMicrosoft WindowsNetworksOfficeOffshoringOil And GasOutsourcingOwnerReadingRenewables And EnvironmentRetailSalesSalesamanSecretarySkilled TradesSocial Media MarketingSoftware DevelopmentSupportSurveying CertificateSurveyorSutherland Global ServicesTeam PlayerTechnologiesTextile And ClothingTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

GIS

GIS

: Expert

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

Less than 1 year

Marketing

Marketing

: Intermediate

: Medium

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Networks

Networks

: Advanced

: High

:

3-5 years

Graphic Design

Graphic Design

: Intermediate

: Medium

:

1-3 years

Financial Management

Financial Management

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Creative, Initiative, Handles Stress, Team Player

Online Presence

www.linkedin.com/in/amr-atef-610198114www.facebook.com/amratef21@amr3tef

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