AA

Amr Mohamed Atef

Customer Service Representative at Sutherland Global Services

Montaza, Alexandria, Egypt

Work Experience

  • Customer Service RepresentativeFull Time

    Sutherland Global Services

    Nov 2016 - Present -8 yrs, 8 months

    Egypt , Alexandria

    • Job Details:• Determines requirements by working with customers. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Do outbound calls to offer the customers new updates of company's Services
  • Manager AssistantFull Time

    Fibers

    Mar 2015 - Nov 2016 -1 yr, 8 months

    Egypt , Cairo

    • Job Details:• Dealing with membership fees. • Communicate with the member companies to keep them informed of the work of the organization • using content management systems to maintain and update websites and internal databases devising and maintaining office systems; • Using a variety of software packages, such as Adobe Photoshop, Illustrator, etc., to produce brochures, documents and to maintain presentations, records, spreadsheets and databases. • booking rooms and conference facilities; • Dealing with telephone and email • Creating and maintaining filing systems. • Scheduling and attending meetings. • Keeping diaries and arranging appointments. • Organizing travel for staff.
  • Secretary Full Time

    i Experts For Consulting and Training

    Oct 2014 - Mar 2015 -5 months

    Egypt , Alexandria

    • Job Details:• using a variety of software packages, such as Microsoft Word, Outlook, Power point, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases; • using content management systems to maintain and update websites and internal databases devising and maintaining office systems; • booking rooms and conference facilities; • Dealing with telephone and email • Creating and maintaining filing systems. • Scheduling and attending meetings. • Keeping diaries and arranging appointments. • Organizing travel for staff.
  • Gis SpecialistFull Time

    Surveying Services

    Oct 2012 - Dec 2012 -2 months

    Egypt , Alexandria

    • Job Details:Surveying Services is educational organization plus surveying and mapping work in Alexandria, Egypt I was a member of a team responsible for GIS and Mapping Work Project (Abu Gamala Village) Main responsibilities: Information and data collection for the project Mapping Reporting to managers for existing work
  • Education

    • Bachelor of Arts in Anthropology

      Alexandria University (ALEXU)

      Jan 2007 - Jan 2011 - 4 yr

    • High School - Thanaweya Amma

      Al Abasia

      Jan 2007 

    Skills

    • Computer Skills
    • Internet
    • Microsoft Windows
    • Microsoft Office
    • Geographic Information System (GIS)
    • Networking
    • Customer Service
    • Administration
    • Marketing
    • Graphic Design
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Maximizing capacity

      Hp Life·2016
    • Customer relationship management (CRM)

      Hp life·2016
    • Social media Marketing

      Hp Life·2016
    • Effective presentations

      Hp Life·2016
    • GIS Certificate

      Surveying Services·2011
    • Surveying Certificate

      Surveying Services·2011
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