Basic Info

Name: Amr Atef

Professional Experience: 3 years

Location: Alexandria, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Customer Service Representative at Sutherland Global Services

Experience Details

Job Title: Customer Service Representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: • Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Do outbound calls to offer the customers new updates of company's Services

Company Details

Name: Sutherland Global Services (multinational)

Location: Alexandria, Egypt, Egypt

Size: More than 1000 employees

Industries: Outsourcing/Offshoring

Website: Www.sutherlandglobal.com

Nov 2016 to present (8 months)

Manager Assistant at Egyptian Fertilizers producers Association

Experience Details

Job Title: Manager Assistant

Job Role: Administration, Accounting/Finance

Career Level: Experienced (Non-Manager)

Job Details: • Dealing with membership fees.
• Communicate with the member companies to keep them informed of the work of the organization
• using content management systems to maintain and update websites and internal databases devising and maintaining office systems;
• Using a variety of software packages, such as Adobe Photoshop, Illustrator, etc., to produce brochures, documents and to maintain presentations, records, spreadsheets and databases.
• booking rooms and conference facilities;
• Dealing with telephone and email
• Creating and maintaining filing systems.
• Scheduling and attending meetings.
• Keeping diaries and arranging appointments.
• Organizing travel for staff.

Company Details

Name: Egyptian Fertilizers producers Association

Location: Alexandria, Egypt, Egypt

Size: 1-10 employees

Industries: Agriculture/Fishing/Farming, Chemicals

Website: www.fpa.com.eg

Mar 2015 to Nov 2016 (1 year 8 months)

Secretary at I Experts For Consulting and Training

Experience Details

Job Title: Secretary

Job Role: Administration

Career Level: Experienced (Non-Manager)

Job Details: • using a variety of software packages, such as Microsoft Word, Outlook, Power point, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
• using content management systems to maintain and update websites and internal databases devising and maintaining office systems;
• booking rooms and conference facilities;
• Dealing with telephone and email
• Creating and maintaining filing systems.
• Scheduling and attending meetings.
• Keeping diaries and arranging appointments.
• Organizing travel for staff.

Company Details

Name: I Experts For Consulting and Training

Location: Alexandria, Egypt, Egypt

Size: 11-50 employees

Industries: Renewables and Environment , Oil and Gas, Chemicals

Website: N/A

Oct 2014 to Mar 2015 (5 months)

Gis Specialist at Surveying Services

Experience Details

Job Title: Gis Specialist

Job Role: IT/Software Development

Career Level: Student

Job Details: Surveying Services is educational organization plus surveying and mapping work in Alexandria, Egypt I was a member of a team responsible for GIS and Mapping Work Project (Abu Gamala Village) Main responsibilities: Information and data collection for the project Mapping Reporting to managers for existing work

Company Details

Name: Surveying Services

Location: Alexandria, Egypt

Size: 11-50 employees

Industries: Education, Construction - Residential & Commercial/Office

Website: www.hydroland4survey.com

Oct 2012 to Dec 2012 (2 months)

Surveyor at Surveying Services

Experience Details

Job Title: Surveyor

Job Role: Engineering - Construction/Civil/Architecture

Career Level: Student

Job Details: N/A

Company Details

Name: Surveying Services

Location: Alexandria, Egypt

Size: 11-50 employees

Industries: Education, Construction - Residential & Commercial/Office

Website: http://www.hydroland4survey.com

Aug 2012 to Oct 2012 (2 months)

Embroidery Designer at El Saeed

Experience Details

Job Title: Embroidery Designer

Job Role: IT/Software Development, Business Development

Career Level: Entry Level

Job Details: N/A

Company Details

Name: El Saeed

Location: Alexandria, Egypt

Size: 11-50 employees

Industries: Manufacturing, Textile and Clothing

Website: N/A

Oct 2011 to May 2012 (7 months)

Owner at Select

Experience Details

Job Title: Owner

Job Role: IT/Software Development

Career Level: Manager

Job Details: N/A

Company Details

Name: Select

Location: Alexandria, Egypt

Size: 1-10 employees

Industries: Computer Software, Computer Hardware, Computer Networking

Website: N/A

Sep 2008 to Apr 2011 (2 years 7 months)

Salesaman at Gama

Experience Details

Job Title: Salesaman

Job Role: Sales/Retail, IT/Software Development

Career Level: Entry Level

Job Details: N/A

Company Details

Name: Gama

Location: Alexandria, Egypt

Size: 1-10 employees

Industries: Computer Hardware, Computer Software

Website: N/A

Jan 2006 to Dec 2010 (4 years 11 months)

Education

Bachelor of Arts in Anthropology

Alexandria University

2007 - 2011

High School - Thanaweya Amma

Al Abasia

2007

Certifications

GIS Certificate

Sep 2011

Certificate details

Certificate Name: GIS Certificate

Date Awarded: Sep 2011

Score: 95% out of 100%

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Surveying Services

Description: N/A

Surveying Certificate

Sep 2011

Certificate details

Certificate Name: Surveying Certificate

Date Awarded: Sep 2011

Score: 80% out of 100%

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Surveying Services

Description: N/A

Customer relationship management (CRM)

May 2016

Certificate details

Certificate Name: Customer relationship management (CRM)

Date Awarded: May 2016

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Hp life

Description: Learn how to build your busine

Maximizing capacity

Jun 2016

Certificate details

Certificate Name: Maximizing capacity

Date Awarded: Jun 2016

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Hp Life

Description: Learn about how to maximize your business’s capacity to produce goods or services and explore how a spreadsheet can help you better understand how staff time is used in your business.

Effective presentations

Mar 2016

Certificate details

Certificate Name: Effective presentations

Date Awarded: Mar 2016

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Hp Life

Description: Learn how to create slide pres

Social media Marketing

Apr 2016

Certificate details

Certificate Name: Social media Marketing

Date Awarded: Apr 2016

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Hp Life

Description: Explore a range of different social media marketing campaigns. Learn how to create a social media advertisement that will reach your target customers.