AA
Amr Mohamed Atef
Customer Service Representative at Sutherland Global Services
Montaza, Alexandria, EgyptWork Experience
Customer Service RepresentativeFull Time
Sutherland Global Services
Nov 2016 - Present -8 yrs, 8 months
Egypt , Alexandria
- Job Details:• Determines requirements by working with customers. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Do outbound calls to offer the customers new updates of company's Services
Manager AssistantFull Time
- Job Details:• Dealing with membership fees. • Communicate with the member companies to keep them informed of the work of the organization • using content management systems to maintain and update websites and internal databases devising and maintaining office systems; • Using a variety of software packages, such as Adobe Photoshop, Illustrator, etc., to produce brochures, documents and to maintain presentations, records, spreadsheets and databases. • booking rooms and conference facilities; • Dealing with telephone and email • Creating and maintaining filing systems. • Scheduling and attending meetings. • Keeping diaries and arranging appointments. • Organizing travel for staff.
Secretary Full Time
i Experts For Consulting and Training
Oct 2014 - Mar 2015 -5 months
Egypt , Alexandria
- Job Details:• using a variety of software packages, such as Microsoft Word, Outlook, Power point, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases; • using content management systems to maintain and update websites and internal databases devising and maintaining office systems; • booking rooms and conference facilities; • Dealing with telephone and email • Creating and maintaining filing systems. • Scheduling and attending meetings. • Keeping diaries and arranging appointments. • Organizing travel for staff.
Gis SpecialistFull Time
Surveying Services
Oct 2012 - Dec 2012 -2 months
Egypt , Alexandria
- Job Details:Surveying Services is educational organization plus surveying and mapping work in Alexandria, Egypt I was a member of a team responsible for GIS and Mapping Work Project (Abu Gamala Village) Main responsibilities: Information and data collection for the project Mapping Reporting to managers for existing work
Education
Bachelor of Arts in Anthropology
Alexandria University (ALEXU)Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
Al AbasiaJan 2007
Skills
- Computer Skills
- Internet
- Microsoft Windows
- Microsoft Office
- Geographic Information System (GIS)
- Networking
- Customer Service
- Administration
- Marketing
- Graphic Design
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Maximizing capacity
Hp Life·2016Customer relationship management (CRM)
Hp life·2016Social media Marketing
Hp Life·2016Effective presentations
Hp Life·2016GIS Certificate
Surveying Services·2011Surveying Certificate
Surveying Services·2011