Basic Info

Amr Zaki

4 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Account Manager at Arabia Inform

Experience Details

Account Manager

Customer Service/Support, Project/Program Management, Analyst/Research

Experienced (Non-Manager)

N/A


Company Details

Arabia Inform

Cairo, Egypt

101-500 employees

Education, Market Research

arabiainform.com

Nov 2016 to present (1 month)
Client Relationship Coordinator at Arabia Inform

Experience Details

Client Relationship Coordinator

Customer Service/Support, Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

Arabia Inform

Cairo, Egypt

101-500 employees

Education, Market Research

arabiainform.com

Jan 2016 to Nov 2016 (10 months)
Project Coordinator at Spell Advertisement LLC

Experience Details

Project Coordinator

IT/Software Development, Marketing/PR/Advertising , Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

Spell Advertisement LLC

Egypt

11-50 employees

Information Technology Services, Marketing and Advertising

N/A

Jun 2016 to Oct 2016 (4 months)
Communications and Visibility Advisor at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Experience Details

Communications and Visibility Advisor

Marketing/PR/Advertising , Writing/Editorial, Administration

Experienced (Non-Manager)

- Developing, writing and distributing approved press releases
- Assist with media relations, including pitching, researching and doing interviews if needed
- Handling all social media and website content and development
- Assist with building and maintaining relationships with both local and national media
- Assist with building and maintaining press kits
- Posting logos and organizational summaries to industry services related web sites and publications
- Finding and completing appropriate contest entries
- Following-up with members of the media to track and ensure client placement
- Planning and executing special events


Company Details

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH (multinational)

Cairo, Egypt

101-500 employees

Non-Profit Organizations, Waste Management, Architectural and Design Services

N/A

Oct 2014 to Oct 2015 (1 year)
Private at Egyptian Armed Forces

Experience Details

Private

Writing/Editorial

Entry Level

N/A


Company Details

Egyptian Armed Forces

sinai, Egypt

More than 1000 employees

Military

N/A

Jul 2013 to Sep 2014 (1 year 2 months)
Public Relations and Communication Intern (intern) at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Experience Details

Public Relations and Communication Intern (intern)

Marketing/PR/Advertising , Writing/Editorial, Project/Program Management

Entry Level

- Assist with developing, writing and distributing approved press releases
- Assist with media relations, including pitching, researching and scheduling interviews if needed
- Assist with organization of executive photos, photo opportunities and events
- Assist with building and maintaining relationships with both local and national media
- Assist with building and maintaining press kits
- Assist with posting logos and organizational summaries to industry
services related web sites and publications
- Assist with finding andcompleting appropriate contest entries
- Assist with following-up with members of the media to track and ensure client placement
- Assist with proofing written materials for style, grammar, etc.
- Assist with planning and executing special events, if needed


Company Details

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH (multinational)

Cairo, Egypt

N/A

Non-Profit Organizations

https://www.giz.de/

Aug 2012 to Feb 2013 (6 months)
Customer Support Specialist at Teleperformance

Experience Details

Customer Support Specialist

Customer Service/Support, Sales/Retail, Writing/Editorial

Entry Level

Providing back end specialized solutions and trouble shooting solutions.
Ensured security responsibility is properly understood, implemented and maintained in accordance with Security and Risk Management directives.
Handling billing issues and providing settlements.
Ensured complete usage of all tools and how not to abuse the resources provided.


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Feb 2011 to Jul 2012 (1 year 5 months)
Client Relations Executive at Ahlan Contact Center

Experience Details

Client Relations Executive

Customer Service/Support, Business Development, Sales/Retail

Entry Level

- Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
- Achieve sales targets assigned and contribute to the overall achievement of the team.
- Follow up and close selling/cross selling lead referrals.
- Ensure adherence to cut-off times and deadlines.
- Perform occasional duties assigned.
- Ensure right segmentation to match customer profile
- Educate self on existing procedures and products
- Participate in “In-house “training programmes and workshops.
- Review independently all documents and link entire customer accounts to suitable relationship.
- Conduct evaluation of client's accounts.
- Collect mandatory information to analyze client situation.
- Develop and oversee relationships with clients performing alongside Relationship Manager to ensure top level service provided to clients.
- Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.


Company Details

Ahlan Contact Center

Cairo, Egypt

11-50 employees

Outsourcing/Offshoring , Consumer Services

N\A

Feb 2009 to Jan 2011 (1 year 11 months)

Education

Bachelor of Arts in English Literature and Language

Education Details

Bachelor of Arts

English Literature and Language

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

GLSE Language School

Egypt

2007

B / Very Good / 75 - 85%

N/A

GLSE Language School
2007

Training and Courses

Training/Course Details

Translation Basic Course

Aug 2015

AUC

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

Account ManagerAdaptiveAdministrationAdvertismentsAnalyticalArabicArchitectural And Design ServicesBusinessBusiness DevelopmentBusiness-orientedCinemaClient Relations ExecutiveClient Relationship CoordinatorCommunicationsCommunications And Visibility AdvisorComputerConsumer ServicesCorporate CommunicationsCustomer ServiceCustomer Support And ServiceCustomer Support SpecialistCustomer-orientedDeutsche Gesellschaft Fr Internationale Zusammenarbeit (GIZ) GmbHEditorialEducationEnglishEnglish Literature And LanguageFlexibleITInformation Technology ServicesInternet ResearchMarket ResearchMarketingMarketing And AdvertisingMicrosoft OfficeMilitaryNon-Profit OrganizationsOffshoringOrganizerOutsourcingPrivateProgram ManagementProjectProject CoordinatorPublic RelationsPublic Relations And Communication InternReadingResearchRetailSalesSoftware DevelopmentSportsSupportTeleperformanceTranslation Basic CourseWaste ManagementWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Internet Research

Internet Research

: Intermediate

: High

:

3-5 years

Fields of Expertise

Communications

Communications

: Expert

: Extreme - I love it!

:

1-3 years

Corporate Communications

Corporate Communications

: Expert

: Extreme - I love it!

:

1-3 years

Customer Support and Service

Customer Support and Service

: Advanced

: High

:

1-3 years

Public Relations

Public Relations

: Beginner

: Extreme - I love it!

:

Less than 1 year

Sales

Sales

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Customer-oriented, Organizer, Flexible / Adaptive

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