Amr Yassien

Warehouses Operations ManagerFull Time

• Job Details:* Management: Provide leadership of warehouse areas to ensure the effective and efficient operation of the warehouse as it relates to all packing and shipping activities. Develop and implement area work schedules and assignments to ensure efficient continuous operations. Provide guidance in administering performance evaluations for recommending promotions, wage increases, associate development and terminations. Assist in developing and maintaining the shipping budget as required. * Operations: Ensure that all the shipping operations are complying with the warehouse policies by leading a team that focuses on proper product selection, packing, and order shipment process; maintaining good security habits at dock doors; loading trucks and leading the way to ensure that all orders are shipped according to the customer request dates, in compliance with proper shipment procedures, and in a timely manner to help improving the order fulfillment process. This involves working closely with the logistics and transportation group to ensure information between the two groups is shared as it relates to orders and the processing and physical shipment of freight. * Equipment: Allocate equipment so that it is utilized in the most efficient manner. Coordinate with the Maintenance Manager to ensure that a sound maintenance program is implemented. Ensure the efficient and safe operation of material handling equipment assigned to the area of responsibility. * Safety, Sanitation, and Security: Review the warehouse operations daily to ensure the warehouse is 5s. Lead the operations in a manner that promotes safety and is compliant with OSHA and other appropriate standards. * Documentation / Reporting: Ensure the accuracy of all the order fulfillment documents. Gather and maintain all the data and records relative to the shipping activities. Assist in resolving any discrepancies and managing the group to ensure accuracy is maintained. Collect all documentation for outbound freight and route to the proper record-keeping unit as necessary. Review and monitor the achievement of operational goals and standards.

Warehouse ManagerFull Time

• Job Details:* Inputting the data into the company’s system ensuring accuracy at all times. * Maintaining accurate stock records for both finished goods and raw materials. * Looking after the transportation of goods into and out of the warehouse. * Working with supervisors to improve the staff performance. * General warehouse procedures, adhering to all the health and safety rules and ensure that all the health and safety procedures are properly followed by all the members of the staff. * Planning future warehouse capacity requirements. * Ensuring stock levels are managed and controlled effectively and investigating any inventory losses. * Storing all goods safely in the warehouses. * Implementing new projects. * Implementing specific customer packaging requirements. * Ensuring that the housekeeping rules and standards are followed. * Issuing finished goods to transport as and when required. * Keeping the working area clear and dispose of used containers.

Customer Service RepresentativeFull Time

• Job Details:* Order processing ensuring customer satisfaction and hassle free interface with customers. * Schedule shipping dates. * Building and/or improving lasting relationship with customers through knowledgeable communication. * Ensuring filing of full set of documents for customer orders as per HBF filing system. Answering all the customer inquiries effectively and efficiently. * Handling technical data sheets and MSDS. * Responsible for the inter-company POs to follow up about it with the purchasing and logistics departments. * Responsible for the quality related documents (ex: WIs, Customer special requirements sheet. Etc.) * Responsible for all the reports related to the department. * Responsible for the customer survey to measure the level of the satisfaction. * Attending the management review meeting on a quarter basis to present the results of customer survey and discuss all the customers’ comments. * Regular communication with global/international accounts responsible persons to ensure smooth order processing and avoid any issues in relationship with those key accounts. * Proactively discuss credit limit for each customer to ensure shipping orders on time for all the customers. * Interface between the commercial team and the operation team supporting proper production planning that ensure meeting the customer’s required delivery dates and improve working capital to the agreed targets. * Responsible in dealing with the forwarders to book for local and export shipments. * Process owner for CS control activities performing control certification as per SOX requirements.