Basic Info

Amr Sakr

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Senior Specialist at Etisalat

Experience Details

IT Senior Specialist

IT/Software Development

Experienced (Non-Manager)

IT Remote site support and data support specialist
Troubleshooting all data products and fixing it
Troubleshooting all etisalat staff problems and solving them remotely using Remote Desktop, netscan, dameware and Lync


Company Details

Etisalat (multinational)

Cairo, Egypt

N/A

Telecommunications

www.etisalat.eg

Dec 2013 to present (3 years 8 months)
Team Leader at Etisalat

Experience Details

Team Leader

Sales/Retail, Operations/Management

Experienced (Non-Manager)

-Achieving monthly target even if it's aggressive
-Listening to team members problems and handling it
-Handling all customers requests and complaints to keep customer satisfaction.
-Delivering world-class customer service


Company Details

Etisalat (multinational)

Red Sea, Egypt

More then 1000 employees

Telecommunications

www.etisalat.eg

Apr 2011 to Dec 2013 (2 years 8 months)
IT Specialist and Computer Trainer at Future Training Center

Experience Details

IT Specialist and Computer Trainer

Education/Teaching, IT/Software Development, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Future Training Center

Dakahlia, Egypt

11-50 employees

Education, Information Technology Services, Computer Software

N/A

Sep 2005 to Jul 2010 (4 years 10 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Mansoura University, Egypt

C / Good / 65 - 75%

Accounting

N/A

Mansoura University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elsadat secondary school

Egypt

2004

A / Excellent / 85 -100%

N/A

elsadat secondary school
2004

Certifications

ICDL
Aug 2007

Certificate details

ICDL

Aug 2007

N/A

N/A

UN07014194

UN

N/A

ICDL Expert
Oct 2008

Certificate details

ICDL Expert

Oct 2008

N/A

N/A

UN57EX0284

UN

N/A

Certificate details

English Advanced Level II

Jul 2009

B-

N/A

582009767

American University In Cairo

N/A

Training and Courses

Training/Course Details

Comptia Network+

Feb 2009

Orascom

N/A

Training/Course Details

Certified Professional Employee

Mar 2010

Future Training Center

Time Management Team Leadership Thinking using 6 hats Planning

This profile is fresh!
Last update 16 days ago.

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Profile Skills and Keywords

AccountingArabicBusiness DevelopmentBusiness-orientedCertified Professional EmployeeCommunicatorComptia Network+Computer SoftwareCustomer-orientedDameWareEducationEnglishEnglish Advanced Level IIEtisalatICDLICDL ExpertITIT Senior SpecialistIT Specialist And Computer TrainerInformation Technology ServicesLeaderMS OfficeManagementNegotiatorRemote DesktopRetailSalesSoftware DevelopmentSupportiveTeam LeaderTeam WorkTelecommunicationsThinking Out Of The BoxTime Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

5-7 years

Remote Desktop

Remote Desktop

: Expert

: High

:

1-3 years

DameWare

DameWare

: Advanced

: High

:

1-3 years

Key Skills

Business-oriented, Communicator, Negotiator, Customer-oriented, Supportive

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