Basic Info

Amr Nezar

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Pre-Sales Consultant at Sphere Consulting Integrated Solutions (SCIS) – ORACLE Gold Partner

Experience Details

Pre-Sales Consultant

IT/Software Development

Experienced (Non-Manager)

o Restructure Pre-Sales Process.
o Pre-Sales Activities.
o Technical Proposals.
o Business Presentations.
o Customers’ Requirements.


Company Details

Sphere Consulting Integrated Solutions (SCIS) – ORACLE Gold Partner

Cairo, Egypt

51-100 employees

Information Technology Services, Consulting Services

sphere-consulting.com

Dec 2016 to present (7 months)
Pre-Sales / Bidding / Business Solutions Consultant at ZOSER SOLUTIONS

Experience Details

Pre-Sales / Bidding / Business Solutions Consultant

Business Development, IT/Software Development, Marketing/PR/Advertising

Experienced (Non-Manager)

o Tendering and Bidding.
o Technical Proposals.
o Technical Presentations.
o Initial & Preliminary Scope of Work.
o Memorandum of Understanding (MoU).
o Market Research and Competition Analysis.
o Sales Activities (Clients’ Sites Visits).
o Admin. Activities (Company’s Registrations).
o Handling and Managing a Small Team.


Company Details

ZOSER SOLUTIONS (multinational)

Cairo, Egypt

101-500 employees

Business Services - Other, Information Technology Services, Information Technology Services

Www.zoser.com

Apr 2016 to Dec 2016 (8 months)
Business Solutions Analyst & Bidding Specialist at CAD & GIS Co. Ltd.

Experience Details

Business Solutions Analyst & Bidding Specialist

IT/Software Development

Experienced (Non-Manager)

Acting as a part of the Pre-Sales Team,

Analyzing RFPs for Business Opportunities.
Preparing TOs & FOs for Business Opportunities.
Preparing Projects' Budgeting and Cost Estimates.
Preparing and Presenting Business Presentations.
Making Fields Visits at the Clients.
Supporting the Sales Team.


Company Details

CAD & GIS Co. Ltd.

Jeddah, Saudi Arabia

11-50 employees

Information Technology Services, Information Technology Services, Business Services - Other

http://cad-gis.com/

Jun 2012 to Mar 2016 (3 years 9 months)
Account Advisor - Vodafone UK at Vodafone Egypt

Experience Details

Account Advisor - Vodafone UK

Customer Service/Support

Entry Level

Representing the First Line Support at Vodafone UK Customers Services for the Billing & Charges Team - Vodafone International Services VIS - based in Smart Village, Egypt.

Serving Vodafone UK customers over the phone as an International Customer Services Advisor:

- Answering all inquiries regarding billings & charges for The Post-paid customers.
- Applying Rules & Regulations.
- Taking Payments.
- Rescheduling Customers Payments.
- Changing Price Plans.
- Providing Services’ & Products’ Info.
- Handling fraud cases and reporting to responsible department.
- Troubleshooting for Phone Technical Issues & Network Issues.
- Transfer calls to different Departments (e.g.: Technical or Sales or …etc.) or either to Higher Management.


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

N/A

Telecommunications

Vodafone.com.uk

Dec 2011 to Jun 2012 (6 months)
Technical Support & Help Desk at IBM Global Business Services

Experience Details

Technical Support & Help Desk

Customer Service/Support

Entry Level

Technical Support & Help Desk for Sprint Telecommunication Account,

Acting as The First Line Technical Support for Sprint Telecommunications Customers – USA:
- Answering All Inquiries Regarding All Technical Issues.
- Applying Rules & Regulations.
- Providing Technical Info. Doe Customers.
- Troubleshooting for Phone Technical Issues & Network Issues.
- Transfer Calls to Different Departments (e.g.: Sales or Higher Management …etc.).


Company Details

IBM Global Business Services (multinational)

Giza, Egypt

N/A

Telecommunications, Information Technology Services

www.ibm.com/eg/

Dec 2010 to Mar 2011 (3 months)
International Call Center Agnet at Teleperformance Egypt

Experience Details

International Call Center Agnet

Customer Service/Support

Entry Level

International Travel Counselor for Expedia Canada (Expedia.ca) Account,

Acting as a Tier “1” Agent - Travel Counsellor - Expedia.ca Account.

As a Tier-1 Agent and Acting as First Line Support:
- Answering Inbound Calls from Canada.
- Selling & Ex-changing Airlines Tickets, Hotels, and Cars Rentals Reservations.
- Troubleshooting and Follow up Outbound Calls with the Airlines, Hotels, and Cars Rentals Agencies.


Company Details

Teleperformance Egypt

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Sep 2010 to Dec 2010 (3 months)
Operations Representative, Online & Certifications Support at MSCC

Experience Details

Operations Representative, Online & Certifications Support

Banking

Entry Level

Part of the Online Operations Team,

- Supporting The Monitoring Team.
- Responsible for Installing, Updating, and Testing the POS for the Issuers Banks.
- Online Banking Project.
- Smart Cards Personalization.


Company Details

MSCC

Giza, Egypt

51- 100 employees

Banking

mscc.com.eg

May 2009 to Jan 2009

Achievements


University Achievements: Ranked #6 among my colleagues of grade Excellent with Honor. Work Achievements: Delivered a great number of proposals within the IT Software Industry in addition to transforming C-Class Customers to A-Class.

Education

(Post Graduate) Professional Diploma - 9 Months Professional Program in Geographic Information Systems - GIS

Education Details

(Post Graduate) Professional Diploma - 9 Months Professional Program

Geographic Information Systems - GIS

Information Technology Institute (ITI), Egypt

Not specified

N/A

N/A

Information Technology Institute (ITI)
2009 - 2010
BSc in Management information Systems - MIS

Education Details

BSc

Management information Systems - MIS

Modern Academy in maadi, Egypt

A / Excellent / 85 -100%

N/A

N/A

Modern Academy in maadi
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sahara Language School

Egypt

2004

B / Very Good / 75 - 85%

N/A

Sahara Language School
2004
Vocational in Thanawya Amaa

Education Details

Vocational

Thanawya Amaa

Sahara Language School, Egypt

B / Very Good / 75 - 85%

N/A

Getting my High School Certificate

Sahara Language School
1993 - 2003

Training and Courses

Training/Course Details

Summer Trainee - Sales Rep.

Aug 2006

Vodafone

Summer Trainee at Vodafone in the Retail Department - Sphinx Store. Duration: September & August 2006.

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Last update 7 days ago.

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Profile Skills and Keywords

Account Advisor - Vodafone UKAdobe PhotoshopArabicBankingBiddingBusinessBusiness AnalysisBusiness Services - OtherBusiness Solutions Analyst & Bidding SpecialistBusiness-orientedConsulting ServicesConsumer ServicesCustomer ServiceCustomer-orientedDetails-orientedERP & CRM SolutionsESRI ArcGISEnglishFrenchGIS SolutionsGeographic Information Systems - GISIBM Global Business ServicesITInformation Technology ServicesInternational Call Center AgnetInternet ResearchInternet SearchLeaderMS OfficeManagement Information Systems - MISMarket ResearchMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOperations Representative, Online & Certifications SupportPhotographyPhotoshopPre-Sales / Bidding / Business Solutions ConsultantPre-Sales ConsultantPresentation SkillsPresenterRFP AnalysisRunningSoftware DevelopmentSummer Trainee - Sales Rep.SupportSwimmingTechnical PresentationsTechnical Support & Help DeskTechnical WritingTelecommunicationsThanawya AmaaVodafone EgyptWalkingZOSER SOLUTIONS

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Presentation Skills

Presentation Skills

: Advanced

: Extreme - I love it!

:

5-7 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Photography

Photography

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

Bidding

Bidding

: Expert

: Extreme - I love it!

:

3-5 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Analysis

Business Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Technical Writing

Technical Writing

: Advanced

: High

:

3-5 years

Technical Presentations

Technical Presentations

: Advanced

: Extreme - I love it!

:

3-5 years

RFP Analysis

RFP Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

ERP & CRM Solutions

ERP & CRM Solutions

: Advanced

: Extreme - I love it!

:

1-3 years

GIS Solutions

GIS Solutions

: Advanced

: High

:

5-7 years

Photoshop

Photoshop

: Intermediate

: High

:

1-3 years

ESRI ArcGIS

ESRI ArcGIS

: Intermediate

: High

:

1-3 years

Market Research

Market Research

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Presenter, Customer-oriented, Details-oriented

Online Presence

sa.linkedin.com/in/amrnezar/en

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