Basic Info

Amr Nezar

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Pre-Sales / Bidding / Business Solutions Consultant at ZOSER SOLUTIONS

Experience Details

Pre-Sales / Bidding / Business Solutions Consultant

Business Development, IT/Software Development, Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

ZOSER SOLUTIONS (multinational)

Cairo, Egypt

101-500 employees

Business Services - Other, Information Technology Services, Information Technology Services

Www.zoser.com

Apr 2016 to present (8 months)
Freelance Pre-Sales / Bidding / Business Solutions Consultant at Freelance

Experience Details

Freelance Pre-Sales / Bidding / Business Solutions Consultant

Business Development, Sales/Retail, Analyst/Research

Experienced (Non-Manager)

Experienced in GIS, ERP & CRM Fields;
Pre-Sales
Technical Writing (TO)
Technical & Financial Proposals
Technical Presentations
Business Presentations
Bidding
Tenders Analysis (RFP)
IT Business Analysis Consultations
Business Development
Market Research
Market Survey (Field)
Survey Analysis


Company Details

Freelance

Cairo, Egypt

1-10 employees

Information Technology Services, Business Services - Other, Information Technology Services

N/A

Jul 2016 to present (5 months)
Business Solutions Analyst & Bidding Specialist at CAD & GIS Co. Ltd.

Experience Details

Business Solutions Analyst & Bidding Specialist

IT/Software Development

Experienced (Non-Manager)

Acting as a part of the Pre-Sales Team,

Analyzing RFPs for Business Opportunities.
Preparing TOs & FOs for Business Opportunities.
Preparing Projects' Budgeting and Cost Estimates.
Preparing and Presenting Business Presentations.
Making Fields Visits at the Clients.
Supporting the Sales Team.


Company Details

CAD & GIS Co. Ltd.

Jeddah, Saudi Arabia

11-50 employees

Information Technology Services, Information Technology Services, Business Services - Other

http://cad-gis.com/

Jun 2012 to Mar 2016 (3 years 9 months)
Account Advisor - Vodafone UK at Vodafone Egypt

Experience Details

Account Advisor - Vodafone UK

Customer Service/Support

Entry Level

Representing the First Line Support at Vodafone UK Customers Services for the Billing & Charges Team - Vodafone International Services VIS - based in Smart Village, Egypt.

Serving Vodafone UK customers over the phone as an International Customer Services Advisor:

- Answering all inquiries regarding billings & charges for The Post-paid customers.
- Applying Rules & Regulations.
- Taking Payments.
- Rescheduling Customers Payments.
- Changing Price Plans.
- Providing Services’ & Products’ Info.
- Handling fraud cases and reporting to responsible department.
- Troubleshooting for Phone Technical Issues & Network Issues.
- Transfer calls to different Departments (e.g.: Technical or Sales or …etc.) or either to Higher Management.


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

Vodafone.com.uk

Dec 2011 to Jan 2012 (1 month)
Technical Support & Help Desk at IBM Global Business Services

Experience Details

Technical Support & Help Desk

Customer Service/Support

Entry Level

Technical Support & Help Desk for Sprint Telecommunication Account,

Acting as The First Line Technical Support for Sprint Telecommunications Customers – USA:
- Answering All Inquiries Regarding All Technical Issues.
- Applying Rules & Regulations.
- Providing Technical Info. Doe Customers.
- Troubleshooting for Phone Technical Issues & Network Issues.
- Transfer Calls to Different Departments (e.g.: Sales or Higher Management …etc.).


Company Details

IBM Global Business Services (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications, Information Technology Services

www.ibm.com/eg/

Jan 2011 to Jan 2011 (1 month)
International Call Center Agnet at Teleperformance Egypt

Experience Details

International Call Center Agnet

Customer Service/Support

Entry Level

International Travel Counselor for Expedia Canada (Expedia.ca) Account,

Acting as a Tier “1” Agent - Travel Counsellor - Expedia.ca Account.

As a Tier-1 Agent and Acting as First Line Support:
- Answering Inbound Calls from Canada.
- Selling & Ex-changing Airlines Tickets, Hotels, and Cars Rentals Reservations.
- Troubleshooting and Follow up Outbound Calls with the Airlines, Hotels, and Cars Rentals Agencies.


Company Details

Teleperformance Egypt

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Sep 2010 to Dec 2010 (3 months)
Operations Representative, Online & Certifications Support at MSCC

Experience Details

Operations Representative, Online & Certifications Support

Banking

Entry Level

Part of the Online Operations Team,

- Supporting The Monitoring Team.
- Responsible for Installing, Updating, and Testing the POS for the Issuers Banks.
- Online Banking Project.
- Smart Cards Personalization.


Company Details

MSCC

Giza, Egypt

51- 100 employees

Banking

mscc.com.eg

May 2009 to Jan 2009 (4 month)

Education

(Post Graduate) Professional Diploma - 9 Months Professional Program in Geographic Information Systems - GIS

Education Details

(Post Graduate) Professional Diploma - 9 Months Professional Program

Geographic Information Systems - GIS

Information Technology Institute (ITI), Egypt

Not specified

N/A

N/A

Information Technology Institute (ITI)
2009 - 2010
BSc in Management information Systems - MIS

Education Details

BSc

Management information Systems - MIS

Modern Academy in maadi, Egypt

A / Excellent / 85 -100%

N/A

N/A

Modern Academy in maadi
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sahara Language School

Egypt

2004

B / Very Good / 75 - 85%

N/A

Sahara Language School
2004
Vocational in Thanawya Amaa

Education Details

Vocational

Thanawya Amaa

Sahara Language School, Egypt

B / Very Good / 75 - 85%

N/A

Getting my High School Certificate

Sahara Language School
1993 - 2003

Training and Courses

Training/Course Details

Summer Trainee - Sales Rep.

Aug 2006

Vodafone

Summer Trainee at Vodafone in the Retail Department - Sphinx Store. Duration: September & August 2006.

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Profile Skills and Keywords

Account Advisor - Vodafone UKAdobe PhotoshopAnalyticalArabicBankingBiddingBusinessBusiness AnalysisBusiness DevelopmentBusiness Services - OtherBusiness Solutions Analyst & Bidding SpecialistConsumer ServicesCustomer ServiceCustomer-orientedDetails-orientedERP & CRM SolutionsESRI ArcGISEnglishFreelance Pre-Sales / Bidding / Business Solutions ConsultantFrenchGIS SolutionsGeographic Information Systems - GISIBM Global Business ServicesITInformation Technology ServicesInternational Call Center AgnetInternet ResearchInternet SearchMS OfficeManagement Information Systems - MISMarket ResearchMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOperations Representative, Online & Certifications SupportPhotographyPhotoshopPre-Sales / Bidding / Business Solutions ConsultantPresentation SkillsPresenterRFP AnalysisResearchRetailRunningSalesSoftware DevelopmentSummer Trainee - Sales Rep.SupportSwimmingTeam PlayerTechnical PresentationsTechnical Support & Help DeskTechnical WritingTelecommunicationsThanawya AmaaVodafone EgyptWalkingZOSER SOLUTIONS

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Presentation Skills

Presentation Skills

: Advanced

: Extreme - I love it!

:

5-7 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Photography

Photography

: Intermediate

: Extreme - I love it!

:

Less than 1 year

ESRI ArcGIS

ESRI ArcGIS

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

Bidding

Bidding

: Expert

: Extreme - I love it!

:

3-5 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Analysis

Business Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Technical Writing

Technical Writing

: Advanced

: High

:

3-5 years

Technical Presentations

Technical Presentations

: Advanced

: Extreme - I love it!

:

3-5 years

RFP Analysis

RFP Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

ERP & CRM Solutions

ERP & CRM Solutions

: Advanced

: Extreme - I love it!

:

1-3 years

GIS Solutions

GIS Solutions

: Advanced

: High

:

5-7 years

Photoshop

Photoshop

: Intermediate

: High

:

1-3 years

ESRI ArcGIS

ESRI ArcGIS

: Intermediate

: High

:

1-3 years

Market Research

Market Research

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Presenter, Customer-oriented, Details-oriented, Team Player

Online Presence

sa.linkedin.com/in/amrnezar/en

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