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Amr Mohamed NabeelCoronavirus • Immediate Start

Operations Executive

Cairo, Egypt
  • Technical Support
  • Internet
  • Microsoft Office
  • Call Center
  • Siebel

Work Experience

  • Key Account Manager at Jumia

    Jun 2018 to Jan 2020 · 1 Year 7 Months

  • Operational Excellence Manager at Jumia Egypt

    Aug 2017 to Jan 2018 · 5 Months

  • Program Manager at Human Capital

    Dec 2014 to Jul 2017 · 2 Years 7 Months

  • Customer Relationship Manager at Web Technology

    Dec 2011 to Dec 2013 · 2 Years

Education

  • Technical Diploma in Professional Postgraduate Diploma in Executive Management

    American University in Cairo (AUC) - Egypt 2010 to 2012 · 2 Years

  • Bsc in Mechanical Engineering

    Ain Shams University (ASU) - Egypt 1994 to 1999 · 5 Years

  • High School - IGCSE

    Rajac - IGCSE - Egypt 1993

Activities

  • Student Activity

    Student at American University in Cairo

    Dec 2010 to Sep 2012 · 1 Year 9 Months

Achievments

Current Job Achievements: Exceeded Sales Target during Black Friday 2018/2019Event Improved sales by: 1- Increased Vendor investment through better complaint handling and resolution and compensation processes 2- Reducing returns of items due to wrong item information and abusing customers 3- Market price leadership and competitive prices through better trade relations and market intelligence. Previous Job Achievements: Decrease the turn around time for complains handling by 95% Increasing customer satisfaction by more than 80% Decreasing the forward and reverse queue backlog by 95% Decreasing the lost items by 96.6% Decreasing damaged items through better processes by 78%

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Skills
Tools and Fields of Expertise

  • Technical Support
  • Internet
  • Microsoft Office
  • Call Center
  • Siebel
  • CSS
  • GSM
  • HTML
  • Environment
  • Network Security
  • Human Resources
  • HVAC
  • Python
  • cPanel

Languages

  • English

    Fluent

  • Arabic

    Fluent

Training & Certifications

  • HVAC Design Diploma

    Engineering Center for electromechanical Studies · 2014

  • Siebel

    Vodafone Egypt · 2005

  • Syndicate of Engineering

    Unversity of Ain Shams · 2004

  • VDolphin ERP

    CompuMe · 2001
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