Basic Info

Amr Moneim

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Center Director at Berlitz Egypt

Experience Details

Center Director

Operations/Management

Manager

• Providing the center with sales activities leadership and providing the highest level of customer service according to company policies and procedures.
• Taking into account the general guidelines/principles of business management and the implementation of Berlitz teaching methodology.
• Coaching & directing employees to achieve the desired results.
• Performing a sales function role directed at gaining new customers and at keeping the current customers from both the corporate and consumer market.
• Cultivating business contacts with clients and potential clients; seek to strengthen ties with associations, authorities, organizations and firms as well as with public offices, consulates, embassies, ministries etc.
• Analyzing strong/weak areas of the operation and the market and take prompt actions in order to further improve business results.
• Insuring that all accounting records are maintained in accordance with the law and the company's policies.
• Insuring that the physical premises of the Center are adequate, safe, clean, and are attractive in appearance to customers and employees.
• Reviewing the Financial Plan.
• Calculating the monthly sales revenue and the net profit.
• Preparing Media & Marketing Plans.
• Conducting quarter/annual appraisals for direct subordinates, and following-up on the implementation of the rest of the center team members.


Company Details

Berlitz Egypt (multinational)

Egypt

N/A

Education

N/A

Jan 2014 to present (3 years 9 months)
Language Instruction Supervisor at Berlitz Egypt

Experience Details

Language Instruction Supervisor

Education/Teaching, Training/Instructor

Manager

Responsible for a team of instructors in different locations like; Banha, El-Mansoura, Tanta, Suez Canal, El-Azhar, El-Sherouk Academy and the Higher Technical Institute.


Company Details

Berlitz Egypt (multinational)

Cairo, Egypt

N/A

Education

N/A

Jan 2013 to Dec 2013 (11 months)
Language Instruction Supervisor and Assistant Center Director at Berlitz Egypt

Experience Details

Language Instruction Supervisor and Assistant Center Director

Education/Teaching, Training/Instructor

Manager

• Responsible for managing a team of instructors in El-Haram Center including instructors’ training, monitoring and coaching.
• Conducting Berlitz placement-test for new clients.
• Following up with the clients through class counseling.
• Other tasks like; scheduling, action plans and payroll for instructors.


Company Details

Berlitz Egypt (multinational)

Egypt

N/A

Education

N/A

Jan 2013 to Dec 2013 (11 months)
English Instructor at Berlitz Egypt

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching Berlitz proficiency levels with the Projects Division to different age groups, backgrounds and locations across Egypt.
Some of the training projects I participated in:
 Ameiria Integrated technical cluster
Teaching Berlitz levels and Technical English to the students of the cluster
 Ain-Shams University
Teaching Berlitz levels to students of different faculties in Ain-Shams University.
 Egyptian Banking Institute.
Teaching Berlitz levels to employees and managers in the Egyptian Monetary Print House, Central Bank of Egypt.


Company Details

Berlitz Egypt (multinational)

Cairo, Egypt

N/A

Education

N/A

Sep 2010 to Dec 2011 (1 year 3 months)
English Instructor at Bright Minds

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching Touch Stone levels to different age groups at El-Dokki Center.


Company Details

Bright Minds

Cairo, Egypt

N/A

Education

N/A

Jan 2011 to Sep 2011 (8 months)
Travel Consultant at Teleperformance- Expedia.Ca

Experience Details

Travel Consultant

Tourism/Travel

Experienced (Non-Manager)

I was responsible for booking, cancellation or changing any of the customers' itineraries on Expedia.Ca.


Company Details

Teleperformance- Expedia.Ca (multinational)

Cairo, Egypt

N/A

Travel and Tourism

N/A

Jan 2010 to Sep 2010 (8 months)
Delegate at ICGE-AUC (student activity)

Experience Details

Delegate

Marketing/PR/Advertising

Student

ICGE (2010) the international conference on global economy, Marketing and public relations section- AUC
I was a delegate in the marketing and public relations of ICGE’s student activity.


Company Details

ICGE-AUC (student activity)

Cairo, Egypt

N/A

Apr 2010 to Jun 2010 (2 months)
Customer Service Representative at Raya Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

A two-month project for the international line of Port Ghalib in Marsa Alam


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

N/A

Travel and Tourism

N/A

Aug 2009 to Nov 2009 (3 months)
Customer Service Representative at Vodafone

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Responsible for answering the questions and inquires of Vodafone Egypt’s customers and troubleshooting with them for problems.


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2008 to Aug 2008 (2 months)

Achievements


achieving unprecedented sales figures at the center and creating a more productive work environment.


top performer and highest re-enrollments percentage


Education

BA in Languages

Education Details

BA

Languages

Ain Shams University, Egypt

C / Good / 65 - 75%

English Language Spanish Language

N/A

Ain Shams University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Mohamadia Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

El-Mohamadia Language School
2006

Certifications

TICO
May 2010

Certificate details

TICO

May 2010

N/A

N/A

N/A

Travel Industry Council of Ontario Certificate

Travel Industry Council of Ontario Certificate is considered as the only license to work in the travel industry in Ontario- Canada.

Training and Courses

Training/Course Details

Dale Carnegie Training in Effective Communications and Human Relations

Aug 2016

Dale Carnegie

N/A

This profile is fresh!
Last update 17 days ago.

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Profile Skills and Keywords

AdaptiveArabicBerlitz EgyptCRMCenter DirectorCustomer ServiceCustomer Service RepresentativeDale Carnegie Training In Effective Communications And Human RelationsDelegateDetails-orientedEducationEducation ManagementEnglishEnglish InstructorFlexibleHandles StressHard WorkerHorse-back RidingInternetLanguage Instruction SupervisorLanguage Instruction Supervisor And Assistant Center DirectorLanguagesLeaderManagementMarketingMicrosoft OfficeMoviesMusicOutdoor EventsParasailingRaya Contact CenterSalesSpanishSupportTICOTelecommunicationsTeleperformance- Expedia.CaTourismTrainingTravelTravel And TourismTravel ConsultantVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Education Management

Education Management

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Flexible / Adaptive, Details-oriented, Handles Stress

Online Presence

https://eg.linkedin.com/in/amr-abd-el-moneim-1413938a

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