Basic Info

Amr Abd El Hai

2 years

Gharbia, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at National Bank Of Egypt.

Experience Details

Customer Service Representative

Banking

Experienced (Non-Manager)

• Answering product and service questions.
• Suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint.
•Tasks execution like maintenance ,support floor ,revision pending requests.
•Delegated as team leader .
•Promoted to platinum department from March 2017 to date.


Company Details

National Bank Of Egypt.

Cairo, Egypt

More than 1000 employees

Banking

www.nbe.com.eg

Aug 2015 to present (2 years 4 months)
Vice Manager at Sign In (student activity)

Experience Details

Vice Manager

Operations/Management

Senior Management (e.g. VP, CEO)

• Coordination of work between committees.
• Preparation of cadres to take the responsibility of the activity in the future.
• Follow-up work of all committees and submit periodic reports to the president.
• Assist the President on the implementation of the plan, which came on the basis of which are not in conflict with the laws of activity.


Company Details

Sign In (student activity)

Cairo, Egypt

N/A

Feb 2011 to Jan 2014 (2 years 11 months)
Customer Service Representative, at Vodafone

Experience Details

Customer Service Representative,

Customer Service/Support

Entry Level

• Customer service agent.
• Support newcomers.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services , Information Technology Services

www.vodafone.com.eg

Jun 2009 to Jan 2010 (7 months)

Education

BSc in Accounting

Education Details

BSc

Accounting

Faculty of Commerce, Ain Shams University, Egypt

C / Good / 65 - 75%

- Accounting - Business - Management - Marketing - Economics - computer

N/A

Faculty of Commerce, Ain Shams University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omer Ibn Abdelaziz Experimental Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Omer Ibn Abdelaziz Experimental Language School
2007

Training and Courses

Training/Course Details

Marketing

Feb 2009

A.T.A

N/A

Training/Course Details

Customer Service

Aug 2015

Quest

course contains knowledge information about ( customer service , marketing , sales , team working )

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBankingChesConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer Service Representative,DrawingEducationEnglishHard WorkerImport And ExportInformation Technology ServicesInternetLeaderManagementMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft WordOrganizerProblem SolverSupportSupportiveTales From ShakespeareTelecommunicationsVice ManagerVodafoneWalking In Maadi Streets

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Banking

Banking

: Expert

: Extreme - I love it!

:

1-3 years

Management

Management

: Expert

: Extreme - I love it!

:

1-3 years

Import And Export

Import And Export

: Intermediate

: Medium

:

3-5 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Supportive

Online Presence

abdelhaiamr@gmail.comamr_joker@live.com

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