Hanaa Baker

Ohod

• Financial Aid Case ManagerFull Time

  May 2012 - Aug 2014 -2 yrs, 3 months

  Egypt , Cairo

  • Job Details:• Download FAFSA applications and analyze all financial document while maintaining discretion and confidentiality • Screened both phone calls and emails while maintaining correspondence with the student demographic • Communicated with students as well as supervisors and colleagues in a team oriented environment • Organized and planned seminars/workshops for students in context of financial aid, which include loans, scholarships and other alternatives to help meet their educational goals and educate them on how to keep in compliance with regulations • Acted as primary point of contact via-email, phone, and in person for Student Services and respond to student questions in the following areas: Admissions and Records, Financial Aid, Assessment
• Admission and Record Admin !!!Full Time

  May 2012 - Aug 2013 -1 yr, 3 months

  Egypt , Cairo

  • Job Details:• Responded to web registration and application questions via in-person and phone (300-400 daily). • Assisted with implementation, testing, and use of web services for students. • Acted as primary point of contact via-email, phone, and in person for entire Student Services department (Admissions & Records, Financial Aid, & Assessments). • Conducted numerous orientations and informed students of different programs and associate degrees and requirements. • Responsible for appropriate changes and updates to permanent student records. • Assisted in processing course add/drop forms, late add forms, residency, repeat, and overlapping petition forms. • Participated in pre-term software testing of relevant aspects of the student information/ERP system • Researched and determine resolution to registration problems that arose through the normal course of business which may be computer, procedural, or process oriented; • Assisted in evaluation of degrees/certificates; and assisted Dean of Enrollment Services. with state & federal reporting.