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Amr Abbas Yassin

MNP&Customer Retention Senior Supervisor at Vodafone Egypt

Mokattam, Cairo, Egypt

Work Experience

  • MNP&Customer Retention Senior SupervisorFull Time

    Vodafone Egypt

    Jul 2021 - Present -4 yrs

    Egypt , Cairo

      • Education

      • MBA in Global business

        ESLSCA

        Jan 2017 

      Achievements

      Successful projects implementation in Call Center operations & Back Office: - Robotics. - Vodafone Cash. - Next best activity.

      Skills

      • Microsoft Office
      • Presentations
      • Customer Feedback Analysis
      • Interviewing

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      Training & Certifications

      • Digital Transformation

        Marconi University - Italy·2023

      • Scrum Fundamentals Certified

        VMEdu Inc. (USA)·2019

      • Digital marketing & Social Media Diploma

        The Canadian management & Training Institute (Canada)·2019

      • ICDL

        ICDL Arabia·2005
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