Amr Mohamed Wahid

Training SpecialistFull Time

• Job Details:Delivering trainings to existing and new hired staff. Track the operations teams performance. Coach the low performers and retrain them on the repeated failures and weakness points. Designing training materials. Conduct TNA. Acting as soft skills focal point. Designing warehouse SOPs and train the operations team and other stakeholders on them. Coordinate with the workforce planning team to set the monthly training plan for the team. Assisting the excellence team while experimenting and launching any new tool or app by delivering on job training (OJT) to the concerned team. Organize and fulfill any training request from other departments.

Sales TrainerFull Time

• Job Details:• Delivering training for new hires in the sales department to give them full information about OPPO and the technical training about OPPO's product sales. • Designing training materials. Responsible for the sales staff, supervisors, and area managers of a certain area. • Delivering training for the promoters about our new products. • Supporting and motivating the sales staff to achieve their targets. • Monitoring and reviewed the progress of training through assessment. • Responsible for promotional activities.

Operations SupervisorFull Time

• Job Details:• Supervising a team of account managers. • Communicating with our clients' management regarding any requests, updates, or any issue they face. • Escalating the urgent and critical issues directly to our CEO and discuss with him the suitable ways to solve them. • Checked and reviewed the financial statement of each client before sending it to the accounting department. • • Making sure that each account manager fulfilled the client's requests. • Interviewing new account managers before hiring them. • Weekly one on one meeting with team members for setting their action plan, milestones and KPIs. • Delivering training to my team to develop them and enhance their skills either soft skills or hard skills. • Managing the team in terms of their weekly schedule, attendance, absenteeism, adherence, or annual vacations. • Presenting to the CEO and top management on a weekly and monthly basis in regard to the operation's progress and achievements.