Amr Wael Nada

Customer Service RepresentativeFull Time

• Job Details:First: i joined vodafone small business care as a normal care agent from march 2019 till September 2019 rhen i was nominated for small business complaints department for my handling skills and my ability to deal with angry customers after 5 month in complaints i was promoted for small business care floorwalker a supporting function that helps newcomers on everything when it comes to login,soft skills and also pushing them to get great numbers , i was the first floorwalker to work from home due to covid-19 and was able to change the role of my position by improving and developing my position, i managed to make one on one's and giving briefings and meetings