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Amr Mohammed Seif

Quality and training team leader at Centro global solution

New Cairo, Cairo, Egypt

Work Experience

Centro Global Solutions

  • Delegate Quality ManagerFull Time

    Aug 2021 - Present -3 yrs, 11 months

    • Senior Quality control TLFull Time

      Aug 2020 - Aug 2021 -1 yr

    • Quality and training team leaderFull Time

      Centro global solution

      Oct 2012 - Present -12 yrs, 9 months

      • Quality AssuranceFull Time

        Call Egypt Solutions

        Mar 2011 - Sep 2013 -2 yrs, 6 months

        Egypt , Cairo

        • Job Details:• Monitor all the inbound Calls based upon the standard sample size. Resources and training required. • Monitor all the closed deals to make sure there is no any misleading from the sales team to our customers. • Creating all the guidelines that all the closers have to follow to provide the right services.
      • Sales ManagerFull Time

        Ameco Tech Cop

        Sep 2006 - Jan 2011 -4 yrs, 4 months

        Egypt

        • Job Details:• Communicate with different departments on Operational requirements through the proper communication channel. • Achieve performance targets and create improvement opportunities to ensure employee retention. • Motivating and empowering staff through creating a fair and healthy workplace, developing employees in every contact point, and providing them with the appropriate authority levels. • Coach, develop, monitor and follow up on agents performance for improving productivity and skills competencies • Daily & monthly and one to one meetings with the agents to discuss the company goals and analysis their performance • Managing over than 20 agents every single month.
      • Education

        • Bachelor's Degree in Business economics

          Arab Open university (AOU)

          Jan 2011 

        Skills

        • excel
        • Team work

        Languages

        • Arabic

          Fluent
        • English

          Fluent

        Training & Certifications

        • Six Sigma Yellow Belt

          AUC·2015
        • Accounting & Finance Career

          AUC·2014
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