Amr Mohammed Seif

Quality and training team leader at Centro global solution

New Cairo, Cairo, Egypt

Centro global solution

Oct 2012 - Present -12 yrs, 9 months

Call Egypt Solutions

Mar 2011 - Sep 2013 -2 yrs, 6 months

Egypt , Cairo

Job Details:• Monitor all the inbound Calls based upon the standard sample size. Resources and training required. • Monitor all the closed deals to make sure there is no any misleading from the sales team to our customers. • Creating all the guidelines that all the closers have to follow to provide the right services.

Ameco Tech Cop

Sep 2006 - Jan 2011 -4 yrs, 4 months

Egypt

Job Details:• Communicate with different departments on Operational requirements through the proper communication channel. • Achieve performance targets and create improvement opportunities to ensure employee retention. • Motivating and empowering staff through creating a fair and healthy workplace, developing employees in every contact point, and providing them with the appropriate authority levels. • Coach, develop, monitor and follow up on agents performance for improving productivity and skills competencies • Daily & monthly and one to one meetings with the agents to discuss the company goals and analysis their performance • Managing over than 20 agents every single month.