Amr Amin Refaat

Customer Service Team ManagerFull Time

• Job Details:• Responsible for Inbound team and manage their login activities. • Control team members to achieve their required figures. • Report team achievements on Daily / Weekly and Monthly basis. • Create a new projects in order to push business positively.

Corporate Senior Sales ExecutiveFull Time

• Job Details:• Knocking door to collect new data sources. • Presenting Etisalat Corporate Offers to SOHO, S.M.E and Large Accounts. • Poaching to close the above mentioned deals. • Handling Customers complains and Inquiries. • Increasing my Existing corporate accounts data base. • Follow up with Companies to make sure from paying their Bills.

Telesales Consumer Team LeaderFull Time

• Job Details:• Leading around 20 Agent to achieve their targets. • Receiving Hard Calls and tough complains • Solving system Issues and Applications outages. • Preparing Weekly, Monthly and Yearly Reports to top Management. • One to One weekly meeting and Monthly KPI’s with my team. • Internal Auditing for team sales to avoid retentions.