
Amr Khamis Ragab
Public Cloud Implementation Engineer at Orange Business Services
Smouha, Alexandria, EgyptWork Experience
Public Cloud Implementation EngineerFull Time
- Job Details:April 2021 – Present| Cairo, Egypt ▪ Implementation and installation of Flexible Engine Cloud Infrastructure, as well as maintenance, management, and operation in all regions and AZs. ▪ Regular participation in change control activities that comply with ITIL change management, and recommend technical solutions that will enhance performance, increase redundancy, and add flexibility to the existing infrastructure. ▪ Installing and dealing with Bare Metal Servers, as well as different hypervisors including Huawei Fusion Compute (XEN-based) and KVM. ▪ Strong understanding of all aspects of a cloud centered data center BOTH on a physical level and a virtual level, and the ability to identify, troubleshoot and resolve very complex problems. ▪ Publishing new Public Images, updating Tenants Quotas, and performing Acceptance Tests on the newly added Platform Services. ▪ Experience dealing with BOTH Huawei’s Fusion blocks Storage including SSDs and SATA disks, and Object Storage Service. ▪ Experience in Huawei automation tools like Cloud Scope, DMK and ServiceCM, as well as experience in monitoring Datacenter’s infrastructures and services.
Technical Support EngineerFull Time
RSA Security
Jul 2019 - Mar 2021 -1 yr, 8 months
- Job Details:Technical Support Engineer l at RSA Security (July 2017- Now) ▪ Providing world-wide technical support for RSA's SIEM solution, NetWitness. ▪ Advise customers on best practices for installation and administration of RSA NetWitness. ▪ Assist Professional Services and Pre-Sales team members when they are at customer’s site. ▪ Troubleshoot and resolve highly complex issues within the customer environment. ▪ Use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments. ▪ Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices. ▪ Utilized Salesforce Case Management, Salesforce Article Management, Salesforce reports and dashboards to manage daily responsibilities
Education
Bachelor's Degree in Electronics & Communications Engineer
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2017
High School - IGCSE
Pioneers International SchoolJan 2012
Achievements
• AWS Certified Solutions Architect – Associate (Sep2020) • VMware Certified Professional - Data Center Virtualization 2021 (Jan 2021) • RED HAT Certified System Administrator (RHCSA) (Feb 2020) • RSA Netwitness Logs & Network Certified Administrator
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
VMware Certified Professional - Data Center Virtualization 2021 (Jan 2021)
VMware·2021AWS Certified Solutions Architect – Associate
Amazon Web Services·2020RSA NetWitness Logs & Network Certified Administrator
2020Red Hat Certified System Administrator
2020IELTS
Cambridge Assessment English·2016Wireless Sensor Network and Internet of things
Queen's University Canada·2015