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Amr Khamis Ragab

Public Cloud Implementation Engineer at Orange Business Services

Smouha, Alexandria, Egypt

Work Experience

  • Public Cloud Implementation EngineerFull Time

    Orange Business Services

    Apr 2021 - Present -4 yrs, 3 months

    Egypt , Cairo

    • Job Details:April 2021 – Present| Cairo, Egypt ▪ Implementation and installation of Flexible Engine Cloud Infrastructure, as well as maintenance, management, and operation in all regions and AZs. ▪ Regular participation in change control activities that comply with ITIL change management, and recommend technical solutions that will enhance performance, increase redundancy, and add flexibility to the existing infrastructure. ▪ Installing and dealing with Bare Metal Servers, as well as different hypervisors including Huawei Fusion Compute (XEN-based) and KVM. ▪ Strong understanding of all aspects of a cloud centered data center BOTH on a physical level and a virtual level, and the ability to identify, troubleshoot and resolve very complex problems. ▪ Publishing new Public Images, updating Tenants Quotas, and performing Acceptance Tests on the newly added Platform Services. ▪ Experience dealing with BOTH Huawei’s Fusion blocks Storage including SSDs and SATA disks, and Object Storage Service. ▪ Experience in Huawei automation tools like Cloud Scope, DMK and ServiceCM, as well as experience in monitoring Datacenter’s infrastructures and services.
  • Technical Support EngineerFull Time

    RSA Security

    Jul 2019 - Mar 2021 -1 yr, 8 months

    • Job Details:Technical Support Engineer l at RSA Security (July 2017- Now) ▪ Providing world-wide technical support for RSA's SIEM solution, NetWitness. ▪ Advise customers on best practices for installation and administration of RSA NetWitness. ▪ Assist Professional Services and Pre-Sales team members when they are at customer’s site. ▪ Troubleshoot and resolve highly complex issues within the customer environment. ▪ Use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments. ▪ Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices. ▪ Utilized Salesforce Case Management, Salesforce Article Management, Salesforce reports and dashboards to manage daily responsibilities
  • Education

    • Bachelor's Degree in Electronics & Communications Engineer

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2017 

    • High School - IGCSE

      Pioneers International School

      Jan 2012 

    Achievements

    • AWS Certified Solutions Architect – Associate (Sep2020) • VMware Certified Professional - Data Center Virtualization 2021 (Jan 2021) • RED HAT Certified System Administrator (RHCSA) (Feb 2020) • RSA Netwitness Logs & Network Certified Administrator

    Skills

    • AWS Certified Solutions Architect – Associate (Sep 2020)
    • RED HAT Certified System Administrator (RHCSA)
    • VMware Certified Professional -Data Center Virtualization

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • VMware Certified Professional - Data Center Virtualization 2021 (Jan 2021)

      VMware·2021
    • AWS Certified Solutions Architect – Associate

      Amazon Web Services·2020
    • RSA NetWitness Logs & Network Certified Administrator

      2020
    • Red Hat Certified System Administrator

      2020
    • IELTS

      Cambridge Assessment English·2016
    • Wireless Sensor Network and Internet of things

      Queen's University Canada·2015
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